Atmosera - Cloud Support Technician (Remote

• Basic understanding of operating systems (Windows and Linux). • Familiarity with virtual servers and networking concepts. • A strong desire to learn and master Azure cloud technologies. • Ability to analyze and resolve technical issues effectively. • A passion for problem-solving and learning new technologies. • Ability to work in a fast-paced, rapidly changing environment. • Excellent verbal and written communication skills. • Ability to explain technical concepts to non-technical audiences. • Strong customer service orientation. • Ability to work collaboratively with team members and clients. • Previous experience in a help desk/service desk support or systems administration role. • Experience supporting virtual servers and troubleshooting network issues is a plus. • Experience in a 24x7 managed services, hosted service company, or Network Operations Center environment is a plus. • Experience reviewing technical logs and triaging telemetry alerts • Currently possess Public Trust Clearance OR willing to obtain it within first 90 days of employment • Note that NOT achieving Public Trust within 90 days will be cause for termination • $50,000 - $60,000 a year • To encourage employees to take advantage of development opportunities that will increase their professional knowledge and enhance their effectiveness, Atmosera will pay a one-time cash bonus for successful completion of an approved technical certification relevant to the department. Atmosera will also pay exam fees for approved certifications via either exam voucher or reimbursement of exam cost to the employee. • Should certifications be required for renewal, once successfully passing, and renewing a certification, employees will receive a cash bonus equivalent to half the cash bonus of the initial achievement of the bonus. • We value our employees and are committed to providing a comprehensive and competitive benefits package designed to support your well-being and financial security. Here's what you can look forward to: • Financial Security & Growth: • Competitive Salary: We offer competitive salaries commensurate with experience and skills. • Generous 401(k) Plan: Secure your financial future with our generous 401(k) plan, featuring a 100% company match on your contributions up to 4% of your salary! This is a fantastic opportunity to build your retirement savings with our support. • Performance-Based Compensation: Your hard work and dedication will be recognized and rewarded through our performance-based compensation program, which includes bonus potential in addition to your base salary. • Health & Well-being: • 100% Employer-Paid Health, Vision, and Dental Insurance for employees: Say goodbye to expensive premiums! We cover 100% of the cost of your health, vision, and dental insurance premiums, saving you potentially thousands of dollars each year. Focus on your health, not your healthcare costs. • Company-Paid Life, AD&D, Short and Long-Term Disability Insurance: We provide company-paid life, accidental death & dismemberment, and short- and long-term disability insurance to protect you and your family. • Time Off & Work-Life Balance: • Generous Paid Time Off (PTO): Enjoy a healthy work-life balance with three weeks of paid time off, allowing you to relax, recharge, and pursue your personal interests. This flexible PTO can be used for vacation, personal time, or sick leave. • 11 Paid Holidays: We observe 11 paid holidays throughout the year, giving you additional time to spend with family and friends.