Mitratech - Analyst, Customer Success Opertaions
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Requirements
• 3-5 Years of experience in operations, deal desk, data integrity, finance, and/or business analytics • Experience within Private Equity high-growth fast paced technology companies • Ability to work cross-functionally with various business units • Technically Savvy with understanding of SFDC and Microsoft/Google suite • Excellent attention to detail • Strategic thinking and ability to execute tactically • Ability to manage and prioritize multiple requests simultaneously • Able to influence stakeholders and push back constructively when needed • Team-oriented and empathetic • Professional self-starter able to work independently and collaboratively • Ability to navigate ambiguity • Desire to simplify complex solutions and processes • Education: • Bachelor’s Degree required
Responsibilities
• Support Customer Success and Account Management teams with what they need to run their business • Manage case queues efficiently and with attention to detail • Create Salesforce reports and dashboards • Coordinate with Collections Team to manage suspensions and warnings for customers • Support weekly, monthly and quarterly reporting and forecasting • Escalate critical challenges within in the owned processes and systems to leadership • Ensure outcome of tasks are aligned with company standards and goals • Regularly communicate with leadership for project updates • Maintain data integrity across systems
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