Glean - AI Outcomes Manager- West
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Requirements
• Strong problem‑solving skills • Comfortable working with stakeholders from ICs to executives • Demonstrated ability to craft effective prompts and guide AI agents for real customer workflows • Understanding of what current LLMs can and cannot do; able to set expectations and steer towards reliable, safe outcomes
Responsibilities
• Partner with executive sponsors and end users to identify high‑impact use cases and turn them into measurable business outcomes on Glean. • Lead strategic reviews and advise customers on their AI roadmap, ensuring they get the most value from Glean’s platform. • Translate business needs into clear problem statements, success metrics, and practical AI solutions; collaborate with Product and R&D to shape priorities. • Conduct discovery workshops, scope pilots, and guide rollouts, driving breadth and depth of adoption of the Glean platform. • Design and build AI agents with and for customers, including rethinking and redesigning underlying business processes to maximize impact and usability. • Proactively identify expansion opportunities and drive engagement across teams and functions. • 5+ years of professional experience in roles that blend business and technology (e.g., product, analytics, data, engineering, solutions), with a consultative, customer‑facing approach. • Strong problem‑solving and communication skills; comfortable working with stakeholders from ICs to executives and tailoring messages to different audiences. • Demonstrated ability to craft effective prompts and guide AI agents for real customer or business workflows; you’ve shipped outcomes, not just demos. • Understanding of what current LLMs can and cannot do; able to set expectations and steer towards reliable, safe, cost‑effective solutions. • Product sense and user empathy—you can spot high‑value applications of AI across diverse job functions and design clear, guided experiences. • Hands‑on experience with modern AI platforms and tools (e.g., OpenAI, Claude, Mistral, Cohere or similar), with enough technical depth to work with engineers without needing to be on the critical path for writing production code. • Prior experience in customer‑facing, consultative roles (solutions, support, product management) and comfort presenting to senior leaders. • Exposure to evaluating AI outcomes (e.g., defining success criteria, using sample tasks, reviewing results) and iterating for quality, latency, and cost. • Ability to analyze usage signals and customer feedback to inform roadmap and drive adoption. • Location: • This role is remote (must be located in US West Coast)
Benefits
• The standard OTE range for this position is $130,000-$210,000 annually. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits. • We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan to support your long-term goals. When you join, you'll receive a home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing. We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused. • We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race. • AI-First Mindset at Glean: • At Glean, AI fluency is core to how we work and we're committed to ensuring every new hire feels confident integrating AI into their everyday work. As part of the interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about, design, and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today — prior Glean experience isn't required. • As part of the interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about, design, and use AI to drive impact in your role. • Global Data Privacy Notice for Job Candidates and Applicants: • Depending on your location, the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), or other privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available in our Privacy Policy. By submitting your application, you are agreeing to our use and processing of your data as required. US applicants and their applications are subject to arbitration of disputes as outlined in our Applicant Arbitration Agreement. • Applicant Arbitration Agreement • By clicking “Submit Application,” I confirm that I have read the Global Data Privacy Notice and the Applicant Arbitration Agreement, and I agree to the terms.
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