Flock - IT Systems Engineer
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Requirements
• Education & Experience: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience), combined with 1–3 years of proven experience as an IT Systems Engineer, system administrator, or in a similar IT support role. • Foundational Tech: Strong knowledge of MacOS, Windows, and Linux operating systems. • Foundational Tech: • MacOS, Windows, and Linux • Automation & Scripting: Proficiency in scripting languages such as Python, Shell, PowerShell, or Bash to "automate the boring". • Automation & Scripting: • Python, Shell, PowerShell, or Bash • Cloud & SaaS: Familiarity with cloud platforms (AWS, Azure, or Google Cloud) and SaaS administration (Google Workspace, Slack, Atlassian). • Cloud & SaaS: • MDM & Identity Mastery: Experience with MDM systems (Kandji/Iru, Jamf, FleetDM, ScaleFusion, etc.) and an understanding of identity platforms like Okta. • MDM & Identity Mastery: • MDM systems • AI Mastery: Hands-on experience evaluating, deploying, or building AI-integrated workflows—including familiarity with MCP servers, automation platforms (Workato, n8n), or LLM API integrations (OpenAI, Anthropic, Google Gemini). • AI Mastery: • MCP servers • LLM API integrations • Advanced Tooling: Experience with AI agent frameworks or orchestration tools. • Advanced Tooling: • Strategic Execution: Ability to work strategically in a fast-paced, hyper-growth environment under tight deadlines with the comfort to drive an idea from research to implementation. • Strategic Execution: • hyper-growth environment • AI Enthusiasm: A genuine curiosity and enthusiasm for AI: you follow space developments, rapidly evaluate new tools, and aren’t afraid to experiment. • AI Enthusiasm: • Responsible AI: Understanding of responsible AI practices, including data privacy considerations when using AI tools with sensitive company data. • Responsible AI: • Security Mindset: Understanding of basic security principles, multi-factor authentication (MFA), and responsible AI practices regarding data privacy. • Security Mindset: • Communication: Strong verbal and written skills with a customer-centric mindset and a bias toward action. • Communication: • Feeling uneasy that you haven't ticked every box? That's okay; we've felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day. • 90 DAYS AT FLOCK • 90 DAYS AT FLOCK • We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe to 90 day plans and believe that good days lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired as an IT Systems Engineer at Flock Safety. • The First 30 Days: Integration & Audit • Procedures & Documentation: Learn all current IT team procedures, document findings, and begin making suggestions for improvements based on "Clarity over Complexity". • Procedures & Documentation: • Technology Experience: Get to know and understand the Technology Experience at Flock to ensure a customer-centric support approach. • Systems Familiarization: Become familiar with IT Solutions Engineering (Identity, Endpoints, SaaS) and IT Support Procedures at Flock. • Systems Familiarization: • AI & Automation Audit: Audit current AI tool usage across IT and identify "quick-win" automation opportunities specifically targeting repetitive tasks like onboarding or ticket triage. • AI & Automation Audit: • Guiding Principles: Review existing configurations against the "Security by Default" and "Least-Privilege Access" principles. • Guiding Principles: • The First 60 Days: Implementation & Prototyping • Optimization: Implement recommended improvements identified during the assessment phase, focusing on enhancing performance, security, and scalability across Okta, Kandji, and Atlassian stacks. • Optimization: • Project Contribution: Participate in ongoing IT projects (e.g., SaaS onboarding, group governance) by contributing your expertise to their success. • Project Contribution: • Knowledge Sharing: Share findings and recommendations with the team through updated documentation, presentations, or training sessions. • Knowledge Sharing: • System Standards: Update and maintain documentation of system configurations, standards, and runbooks to ensure team-wide alignment. • System Standards: • AI Prototype: Prototype and launch at least one AI-powered workflow or automation (utilizing Workato, MCP servers, or LLM APIs) that improves a core IT team process. • AI Prototype: • Workato, MCP servers, or LLM APIs • 90 Days & Beyond: Strategic Enablement • Health Metrics: Continuously monitor the performance of IT systems and infrastructure, using data to define SLOs and identify opportunities for further optimization. • Health Metrics: • Stakeholder Partnership: Build strong relationships with cross-functional partners (Engineering, SRE, Security) to understand evolving needs and proactively communicate system changes. • Stakeholder Partnership: • Strategic Roadmap: Collaborate with leadership to develop long-term strategic plans for IT infrastructure, aligning them with Flock’s goal of reducing crime by 25%. • Strategic Roadmap: • AI Roadmap & Mentorship: Develop and maintain an AI tools roadmap for IT—tracking emerging tools (like agent frameworks or new MCP servers), evaluating fit, and driving adoption across the team. • AI Roadmap & Mentorship: • AI tools roadmap for IT
Responsibilities
• Identity & Access Management: Assist in managing user accounts and permissions across Mac, Windows, and Linux environments, focusing on Okta Workforce, OIG, and group governance. • Identity & Access Management: • Endpoint & Device Management: Maintain MDM baselines and patching across a multi-OS environment using tools like Kandji, FleetDM, and Scalefusion. • Endpoint & Device Management: • Tier 3 Support & Escalation: Resolve complex IT service tickets and provide high-level technical support to internal users. • Tier 3 Support & Escalation: • AI Agent Development: Contribute to building and iterating on AI agents and automation pipelines (e.g., ticket triage, onboarding) using AI tools, , MCP servers, Workato, or custom API integrations. • AI Agent Development: • AI Research & Advocacy: Serve as the primary resource for evaluating emerging AI tools, leading efforts to deploy solutions that improve workflows, and helping teammates incorporate AI into their day-to-day work. • AI Research & Advocacy: • Responsible AI Governance: Partner with Engineering, SRE, and Security to ensure AI tools are deployed safely, responsibly, and in compliance with Flock's data governance standards. • Responsible AI Governance: • Data-Driven Operations: Monitor system performance and identify issues proactively to ensure uninterrupted operations and platform health. • Data-Driven Operations: • Collaboration & Documentation: Create and maintain clear runbooks and documentation for IT processes, configurations, and troubleshooting procedures. • Collaboration & Documentation:
Benefits
• Autofill from resume • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • This job has application limits • Please Note: We cannot accept more than one application per candidate per job. If you have already applied to this job you will be unable to apply again for 90 days. • Phone Number or No to indicate your agreement to receive text message updates from Flock Group Inc. regarding your job application. Frequency may vary. Message and data rates may apply. Reply STOP to opt out of future messaging. • View our privacy policy here: Privacy Policy • Yes - I consent to receiving text messagesNo - I do not consent to receiving text messages • or drag and drop here • LinkedIn Profile • Preferred Pronouns • To foster collaboration, we prioritize hiring in our hubs. Please select your current location or preference: • San Francisco, CA • Los Angeles, CA • Other - Open to Relocation • Other - Not open to Relocation • Which of the following best describes your experience with scripting for IT automation? • I am proficient in Python, Shell, or PowerShell and regularly write custom scripts to automate complex workflows (e.g., API integrations, mass data migration). • I can write basic scripts and modify existing ones to handle simple tasks like user provisioning. • I prefer using built-in GUI tools and rarely use scripting in my daily work. • Do you have hands-on experience managing an Enterprise Identity Provider (specifically Okta) including advanced features like Lifecycle Management, Workflows, or OIG? • We are an AI-forward team. Have you ever experimented with, built, or deployed an AI-integrated workflow or "agent" (e.g., using OpenAI/Anthropic APIs, Workato, or MCP servers) to solve a work or personal problem? • No, but I am an expert user of ChatGPT/Claude for general tasks. • No, I haven't explored AI tools yet. • Will you now or in the future require Flock Safety to commence ("sponsor") an immigration case in order to employ you (for example, H-1B or other employment based immigration case)? This is sometimes called sponsorship for an employment-based visa status. • Are you authorized to work lawfully in the United States for Flock Safety? • Do you have a family member, spouse or significant other that is currently employed by Flock? • Flock has a conflict of interest/anti-nepotism policy. Please indicate if you have any of the following relationships with a current Flock employee. This will not automatically disqualify you from consideration. • Immediate family member • No relationship to current employees • U.S. EQUAL EMPLOYMENT OPPORTUNITY INFORMATION (Completion is voluntary and will not subject you to adverse treatment)
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