Greenhouse - Technical Support Specialist

• 2+ years customer-facing work experience on both email and live chat channels, having live phone and video experience is a bonus • Experience using Zendesk required • SaaS experience • Excellent problem-solving and analytical skills • Proven perseverance when resolving customer requests • A passion for learning and sharing knowledge with others • Excellent written and verbal communication skills with the ability to convey complex information to technical and non-technical audiences • Your own unique talents! Your background has given you a unique perspective and set of transferable skills that aren't always in alignment with a given role - but those are qualities we value at Greenhouse. If you don't meet 100% of the qualifications outlined above, we still strongly encourage you to apply • Applicants must be legally eligible to work in Canada as of the start date chosen by the Company. We are unable to support sponsorship at this time. • For purposes of processing or administering your employment relationship, personal information that you provide to the Company may be transferred to and accessed by an affiliate in the United States or elsewhere, or to agents and contractors (such as payroll companies, insurance companies, information technology consultants, etc.) that provide services to the Company. • The hourly pay range for this role is $25.10 - $32.31 CAD. Individual compensation will be commensurate with the candidate's experience and qualifications. Certain roles may be eligible for additional compensation, including stock option awards, bonuses, and merit increases. Additionally, certain roles have the opportunity to receive sales commissions that are based on the terms of the sales commission plan applicable to the role. • The anticipated closing date for this role is April 24, 2026. • This hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement, not replace, human decision-making.