enablecomp - Global Offshore Revenue Supervisor, VA
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Requirements
• 2–4 years of experience in healthcare revenue cycle management, with direct exposure to Veterans Affairs or government payer billing • 1+ years of supervisory or team lead experience, including managing remote or offshore staff • Working knowledge of VA billing requirements, payer guidelines, and claim adjudication processes • Proficiency in revenue cycle management systems and reporting tools (e.g., Waystar, Availity, or equivalent) • Strong analytical skills with the ability to interpret performance data and translate findings into actionable plans • Excellent written and verbal communication skills, with the ability to effectively manage across time zones and cultural differences • ## SPECIAL CONSIDERATIONS & PREREQUISITES • Strong and professional written and oral communications skills. • Has worked in a production environment and can meet deadlines. Provide examples of goals measurement for yourself and your team. • Excellent people skills to interface with multiple internal stakeholders. • Proven success in obtaining quantifiable results from and setting priorities for direct reports. • Organized and can handle multiple projects simultaneously. • Healthcare experience and familiarity with payer or provider data sets. • Experience communicating obstacles & challenges, and developing action plans to present to management. • Practices and adheres to EnableComp’s Core Values, Vision and Mission.
Responsibilities
• Supervise and support a team of offshore/global VA revenue cycle staff, ensuring adequate coverage, productivity, and quality across all assigned workflows • Conduct regular team check-ins, performance reviews, and one-on-one coaching sessions to develop staff capability and address performance gaps • Coordinate scheduling, workload distribution, and capacity planning across time zones to maintain consistent throughput • Partner with HR and training teams to onboard new global staff and ensure adherence to company policies, compliance standards, and client-specific requirements • Serve as the primary escalation point for global team issues, resolving workflow blockers and communicating impacts to operational leadership • Monitor and manage key revenue cycle metrics including aging, denial rates, clean claim rates, days in AR, prebill volumes, and collection rates for VA accounts • Analyze performance data daily and weekly to identify trends, gaps, and opportunities for improvement • Develop and implement action plans to address underperformance against KPI targets, with clear timelines and accountability • Prepare and present regular performance reports to operational leadership, flagging risks and recommending corrective actions • Ensure billing workflows comply with VA payer requirements, federal guidelines, and company SOPs • Identify inefficiencies in current billing workflows and collaborate with leadership to implement process improvements • Maintain and update SOPs for VA global billing operations, ensuring documentation is current and accessible to all team members • Support automation and technology initiatives by providing frontline insight into workflow impact and staff adoption • Track and report on the effectiveness of process changes against baseline performance metrics • Serve as the operational liaison between the global VA team and domestic leaders, ensuring consistent and timely communication of performance updates, escalations, and staffing concerns • Collaborate with Client Operations, Finance, and IT to resolve billing issues, system access problems, and payer-related challenges • Communicate client-impacting issues proactively and participate in client-facing conversations as needed
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