Engine - Flight Support Lead

• Proven experience supporting flight operations or airline booking teams, preferably within an OTA or travel management environment • Advanced proficiency in Amadeus GDS; familiarity with other GDS platforms (Sabre, Galileo, etc.) and various NDC reservations systems is a plus • Strong understanding of airline ticketing rules, fare constructions, refunds, exchanges, and industry regulations • Knowledge of airline policies on schedule changes, voluntary changes, and Irregular Operations (IROPS) • Excellent problem-solving skills with the ability to handle complex escalations calmly and efficiently • Demonstrated ability to collaborate across teams and drive training and development initiatives • Detail-oriented with excellent communication and documentation skills • Comfortable working in a fast-paced, dynamic environment with evolving priorities • Please note: This role requires a flexible, modified schedule that regularly includes overnight shifts and weekends to support our 24/7 operations. • flexible, modified schedule • overnight shifts and weekends • Applications for this role will be accepted through 7/16/26 or until the role is filled. We encourage you to apply early, as we may begin reviewing applications before the deadline. • CompensationOur compensation packages are based on several factors, including your experience, expertise, and location. In addition to a competitive base salary, total compensation may include equity and/or variable pay (OTE). Your recruiter will share your complete compensation package as you move through the process.