thumbtack - Sr. Manager, Success Operations
Responsibilities
• Own the strategy, tooling, processes, and outcome-oriented goals for Manual Ops, Partnership Experiments, Experiments serving the broader Success organization, and the supply health model and levers. • Serve as the single Commercial Ops liaison to Partnerships, translating new partner commitments and growth spikes into staffed, tooled, supply-ready frontline execution. • Lead execution across Success, Partnerships, Product, Data Science, and Finance, resolving dependencies and adapting priorities as partner volume and supply needs change. • Oversee the supply health model, dashboard, and levers, directing where to acquire, reactivate, or adjust pricing and job-fit while giving leaders a clear view of coverage, gaps, and required actions. • Own headcount and capacity forecasting, business reviews, and executive narratives that translate fulfillment and supply signals into staffing plans and actionable directives. • Set the test-and-learn strategy for fulfillment approaches, go-to-market motions, AI-enabled workflows, and automation, determining when to pilot manually and when to invest in scalable solutions. • Lead and evolve a high-performing team of managers, senior individual contributors, and/or operations analysts through strategic hiring, coaching, performance management, role clarity, and team-composition decisions. • IN ORDER TO BE SUCCESSFUL, YOU MUST BRING • Experience in a two-sided marketplace, gig economy platform, or fast-moving consumer/SMB ecosystem, ideally one that was supply-constrained or required balancing supply and demand. • Track record of standing up a new operational motion under time pressure, shipping an imperfect version fast and iterating rather than waiting for a fully built system. • Quantitative fluency: comfortable enough with coverage ratios, propensity or probability-based models, or similar frameworks to direct someone building one and sanity-check their output yourself. • Hands-on experience shipping an AI-enabled workflow or automation in an operations context, including the judgment to know when automation isn't the right call. • Strong executive presence and a track record of changing senior stakeholders' minds with data rather than title or authority. • Demonstrated ability to translate ambiguous marketplace-level problems into cross-team strategies, make difficult talent decisions, and build a culture of accountability, feedback, and growth.
Benefits
• For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $190,400 - $246,400. • For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $171,700 - $222,200 • For candidates living in all other US locations, the expected salary range for this role is currently $161,500 - $209,000 • Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. • Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. • Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: [email protected]. • For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy https://www.thumbtack.com/job-applicant-privacy-policy. • We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes. https://careers.thumbtack.com/recruiting-scams
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