Deliveroo - Commercial Excellence

Manchester, United Kingdom3w ago

In Office Intern EMEA Artificial Intelligence Commercial Pilot Quality Assurance Data Analysis Stakeholder Management Data Quality Reporting

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Requirements

• Strong experience in advanced data analysis, ideally within an Ops, Quality Assurance, or Commercial environment • Strong stakeholder management skills with the ability to prioritise competing analytical requests • Ability to conduct advanced analysis across large datasets • Experience working with speech analytics/ AI technologies • Can speak fluent English • Not compulsory however it would be helpful if the candidate has had experience working within Contact Centre environments

Responsibilities

• Act as the primary technical liaison with key suppliers, leading on system development, configuration, testing, troubleshooting, upgrades, and ongoing optimisation. • Own the end-to-end configuration of Interaction Analytics/ Speech Analytics and LLM auto-scoring, including prompts, scorecards, workflows, user accounts, and permissions. • Proactively identify and resolve data quality, performance, or automation issues to maintain high-quality analysis at scale. • Deliver deep-dive analytical insights across SMB departmental business areas, prioritised through requests from the Commercial Excellence Team Leader, Heads of Department and other senior stakeholders across Deliveroo. • Translate complex data into clear, actionable insights that link agent behaviour, call quality, merchant sentiment, and commercial outcomes. • Own all SMB Hub reporting for the Commercial Excellence team • Automate reporting outputs where possible to reduce manual effort and increase scalability. • Support the team’s transition to AI-led quality by reducing manual calibration effort and increasing consistency across evaluations.

Benefits

• At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a range of great benefits in areas including health, family, finance, community, convenience, growth, time away and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is the desire to be part of one of the fastest growing startups in an exciting space.