Multibank Group - Sales Support Analyst
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Requirements
• Minimum 1 year of experience in the forex or broader financial services industry, preferably in sales operations, client services, or a related analytical/support function. • Proficiency in Microsoft Excel, including formulas, pivot tables, data validation, and reporting tools. • Hands-on experience with CRM platforms; CCRM Antelope experience is a strong advantage. • Strong analytical mindset with exceptional attention to detail and accuracy under pressure.
Responsibilities
• Audit and review recorded sales calls to assess quality, compliance, and adherence to company standards; provide structured feedback and escalate issues where necessary. • Monitor daily sales team activity and ensure timely, consistent client engagement across all assigned accounts and pipelines. • Maintain, update, and distribute accurate sales performance reports and tracking sheets using Excel on a daily, weekly, and monthly basis. • Collaborate with the sales team to support outreach campaigns, follow-up workflows, and lead management activities. • Manage and update client data within the CRM system (preferably CCRM Antelope), always ensuring data integrity and completeness. • Identify operational gaps within the sales support function and proactively recommend process improvements. • Support onboarding documentation, client audit trails, and compliance reporting as required. • Liaise with internal departments including Compliance, Operations, and Finance to resolve client queries and escalate issues as needed.
Benefits
• Work with one of the world’s leading financial derivatives institutions. • Competitive salary plus performance-based incentives. • Access to a dynamic, international, and fast-growing environment. • Strong opportunities for career progression within a global financial group. • Be part of a business committed to innovation, excellence, and long-term growth. • Become part of our international community at MultiBank Group, dedicated to excellence, innovation, and shaping the future of finance. • MultiBank Group combines prime liquidity, cutting-edge technology, and first-class service to deliver advanced trading platforms to clients worldwide. • Our mission is to provide exceptional products and services to our clients — and we continue to invest heavily in technology and regulation to benefit our customers and the financial industry as a whole. • As the most heavily regulated financial derivatives group, MultiBank Group maintains an unblemished regulatory record with all its regulators. • Positions available across our 25+ global offices — Dubai, Hong Kong, Singapore, London, Sydney, and more. 🌐 Learn more: www.multibankgroup.com http://www.multibankgroup.com
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