checkout.com - Manager, Account Management - Team Lead
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT
Requirements
• It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. • Life at Checkout.com http://Checkout.com • We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection. • Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us. • For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/
Responsibilities
• You will be the business advisor and main point of contact to a merchant post integration process. You will act as the voice of our product and ambassador of our brand, acting as a trusted advisor and strategic partner to our merchants. Key for success here will be the ability to apply your business savvy knowledge and the required gravitas to effectively communicate and influence at all levels to achieve win-win scenarios and promote the value proposition. • Lead, mentor, and coach a small team of Account Management Specialists, driving their professional growth and development • Own the day-to-day management of the team, including workload allocation, performance monitoring, and ensuring the team collectively exceeds strategic and financial targets. • Crafting merchant specific account development plans focusing on revenue generation • Building high touch, consultative and positive relationships with our merchants through regular and open communications • Delivering expertise, education, and guidance to merchants as they craft and complete a comprehensive, global payments strategy. • Analyse merchant’s performance and provide recommendations to improve the payment flow /revenue • Focusing on exceeding strategic and financial targets of our merchants by analysing active payment products, transaction volumes, and service levels • Understanding the intricacies of our products, services and partner networks thoroughly to leverage as needed to meet our merchants’ needs • Collaborating with various teams across the company (e.g. Sales, Integration, Support, Legal, Engineering) to ensure an outstanding merchant experience
No credit card. Takes 10 seconds.