3Cloud - IT Support Technician
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Requirements
• At least 1 year of experience in IT Support, Technical Support, Onsite Support, Helpdesk Support, or any related technology support role. • Experience with Azure Entra (formerly Azure Active Directory) is a plus but not required. • Strong organizational and troubleshooting skills. • Must be motivated, receptive to feedback, and trustworthy. • No gender requirements: career shifters are encouraged to apply. • Other duties as assigned • Must be able to lift and carry IT equipment weighing up to 5-15kg, such as laptops, monitors, and other peripherals, as part of daily tasks. • Don’t meet every single requirement? At 3Cloud we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. • At this time, we cannot sponsor applicants for work visas.
Responsibilities
• The IT Support Technician will be responsible for, but not limited to: • IT Support Technician • Technology Support & Troubleshooting • Door access systems • Workstation issues • CCTV system troubleshooting • Network and Wi-Fi inquiries (guest and main) • Teams room equipment • Printer-related support • Handle technology queries from visitors such as executives, clients, and training attendees. • Assist with meeting room and Teams Room equipment setup and troubleshooting. • Hardware & Inventory Management • Manage the sending and receiving of laptops for onboarding/offboarding processes. • Coordinate with the in-house driver for equipment deliveries and replacements. • Reformat and prepare laptops for redeployment. • Participate in end-of-month and end-of-year inventory audits. • Organize and maintain the IT room. • System Administration • Autopilot enrollment devices in Intune and ensure proper setup. • Handle password and MFA reset tickets for GDC users within the assigned shift. • Escalate unresolved technical issues to the Business Systems Team as necessary. • Provide support during executive, client, and training visits. • Be receptive to feedback and maintain trustworthiness in handling high-value equipment.
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