PointClickCare - (Canada) - Junior Site Reliability Engineer
Requirements
• PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
Responsibilities
• Job Summary:The purpose of this role is to help monitor, improve, and engineer production systems so they are reliable and meet client expectations. The Site Reliability Engineer works to ensure services operate smoothly, quickly restore service during incidents, and minimise customer impact. When issues occur, the role focuses not only on resolution but also on identifying root causes and driving improvements to prevent incidents from recurring. This role is critical to delivering a stable, high quality experience for PointClickCare clients. Reporting to the Sr Manager, Applications Operations Engineering Key Responsibilities:• Participate in incident response and supported on‑call practices, helping restore service quickly while documenting incidents and recovery actions. • Design, implement, and maintain monitoring and observability solutions, including dashboards, alerts, logs, metrics, and traces, to understand system behavior and proactively improve reliability. • Engineer and enhance AI‑driven anomaly detection and root cause analysis solutions to continuously improve system reliability and prevent repeated failures. • Contribute to automation and AIOps initiatives, including scripting, event driven workflows, and AI assisted runbooks that reduce manual effort and operational toil. • Continuously develop Site Reliability Engineering skills through mentorship, hands on production exposure, and application of SRE best practices. Your Key Strengths: • 2 years of relevant experience or co-op/internships as a Software Engineer • Monitoring or logging familiarity with Appdynamics, DataDog, ELK/Kibana or similar tools. • Basic scripting or programming skills (Python, Bash and Java) • Hands on experience deploying, operating, or supporting containerized workloads using Kubernetes and Docker. • Demonstrates curiosity, continuous learning, and a growth oriented mindset. • Experience with cloud native infrastructure and platforms such as Azure or AWS. • Ability to collaborate effectively • Experience working with Agentic AI and LLM based solutions used to support automation.
Benefits
• Retirement Plan Matching • Flexible Paid Time Off • Wellness Support Programs and Resources • Parental & Caregiver Leaves • Fertility & Adoption Support • Continuous Development Support Program • Employee Assistance Program • Allyship and Inclusion Communities • Employee Recognition … and more! • It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
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