mindly - Customer Support Agent
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Requirements
• Experience working as a Customer Support, Customer Success, or in a related role; • Native-level Ukrainian and English proficiency at C1+ level; • Empathy and the ability to build trusting relationships with users; • Initiative in solving not only existing customer issues but also preventing potential ones; • Curiosity and enthusiasm for solving non-standard challenges. • HOW WE GET THINGS DONE? • Remote-first, but ideally, you should be in the CET or EET time zone • HOW DO WE UNWIND? • We offer our team 20 days of paid vacation (we’re flexible with days off :))
Responsibilities
• Provide timely, empathetic, and personalized support to platform users (primarily customers); • Handle requests related to accounts, subscriptions, refunds, and various technical issues concerning the platform; • Ensure a positive user experience while resolving customer inquiries; • Turn user feedback into valuable insights for other teams, helping shape and improve the product.
Benefits
• Join a fast-growing, #1 product in its niche • High level of autonomy — we put a lot of trust in our team • We don't have "just executors" — our entire growth team collaborates to launch, test, and scale ideas that make an impact. • A fast-growing product company where you are a key part of our success • Therapy on Mindly • A strong team of A-players • CANDIDATE JOURNEY: • Screening interview with Recruiter • Interview with Customer Support Lead • Final Interview with co-founders • Honesty and transparency: always tell the truth, no matter what it is • Empathy and understanding: treat others the way you want to be treated
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