Spark Advisors - Partner Account Manager
Requirements
• 6+ years of experience in Partner Account Management, or Partner Success. • 2+ years of project management or onboarding/implementation experience. • 3+ years of experience in a high-growth SaaS environment. • Medicare or related healthcare industry experience. • Proven ability to grow multiple Partner accounts while maintaining strict attention to detail. • Excellent analysis and negotiation abilities • Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization. • Proficiency in CRM software (Salesforce, Airtable). • Spanish fluency.
Responsibilities
• Advocate for Spark’s mission and vision, driving usage of Spark’s platform and services to minimize churn and create lasting partnerships. • Build and maintain relationships with Partners’ leadership and operations teams to ensure the growth of their businesses. • Implement effective onboarding strategies and processes, accounting for unique agency dynamics, to ensure Partners incorporate Spark best practices into their operations. • Address and resolve commercial or product issues or concerns. • Collaborate cross-functionally to identify areas for improvement and ways to enhance partner satisfaction and retention. • Provide Voice of Customer insights to marketing, sales and product teams. • Negotiate adjustments to partnership agreements, adhering to Spark frameworks and guidelines. • Adapt to internal workflow and process changes, and support external communication to Partners.
Benefits
• By joining Spark, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup where you will have a profound impact on the brokers and beneficiaries we serve. And you'll learn, grow, be challenged, and have fun with your team while doing it. • We strive to help you and your family thrive. We're committed to supporting your happiness, healthiness, and overall well-being by providing a comprehensive benefits program. In addition to your base salary, we also offer: • Equity compensation • Health care, including dental and vision through our PEO Sequoia • Flexible work location; co-working available • Monthly Remote Work Stipend (help cover costs of home-office needs) • Paid Parental Leave • Up to 14 weeks for birthing parents • Up to 8 weeks for non-birth parents • 11 paid holidays • 2 week sabbatical at 5 years of employment • Wellbeing Perks through SpringHealth, OneMedical, PerkSpot, and SoFi • Compliance • Spark is a proud participant in E-Verify. As part of our commitment to compliance, we use the E-Verify program to confirm the employment eligibility of all employees working in the United States. For more information about E-Verify, please visit www.e-verify.gov. • Furthermore, for security and compliance requirements, we’re unable to accommodate international remote work. While we fully support travel and time off, all work must be conducted from an approved location within the U.S. • At Spark, we are committed to hiring the best team to serve our clients regardless of their background. We need diverse perspectives to reflect the diversity of our problems and the population we serve. We look to hire people from a variety of backgrounds, including, but not limited to, race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status. • AI Notice: We may use AI-enabled tools to assist with certain aspects of our hiring process. These tools do not replace human decision-making, and all employment decisions are made by qualified team members in compliance with applicable laws. • AI Notice:
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