xero - Director of Product Management

• Network across Xero to ensure the products within the portfolio connect to Xero’s strategy, • objectives and future • Develops trusting relationships with senior level stakeholders, where conversions lead to • actionable outcomes • Articulates a narrative to a diverse set of senior stakeholders to influence outcomes • sub-portfolio(s) level, including: • Understand the Xero context, map out the Xero landscape and identify related value • streams that might create collaboration opportunities or dependencies • Define customer vision, bring to life the long-term future state - the difference you're • going to make in your customers' lives • Define scope and approach, define our approach to realising the vision, identifying the • big bets we're going to make and the significant value drops to customers over time, • including the outcomes we hope to achieve • Developing a support strategy and plan, create low-fidelity solution concepts to • explore the solution space and determine the right direction. De-risk assumptions of • value, usability, feasibility and viability, in ongoing #testlearnrefine loops, increasing • investment in solution only as confidence grows. Create high-level concepts to • demonstrate the ideal future experience and set a north-star aspiration to guide future • decision making • Launch & monitor, align with Customer teams on launch timing, approach and • specifics based on the agreed Customer Value Proposition. Lock in external messaging • and other outward-facing assets. Run through a checklist of all the things that need to • be considered when launching a new product or feature. • Nurture iterative product improvements, • Take responsibility for managing risks (in line with Xero Risk Management Standard) • arising from non-functional concerns including security, privacy, regulatory change • and compliance, accuracy, responsible data use and availability: consulting with • stakeholders and leading trade-off decisions • Nurture lifecycle management & sunsetting, and product improvements. Continuously • monitor the performance of the product against key success measures and maintain • an ongoing dialogue with customers to surface and prioritise new opportunities to • optimise the product, while optimising existing features • Standardise and improve product practice. Leaders actively support practitioners to • develop their skills and succeed in their contributions to XPF Activities; they work with • them to identify growth opportunities, and share their knowledge and experience in • service of that growth • Deliberately plan the work you are involved in, forecast key milestones and deliveries • and track progress against the plan. • People Leadership • You will enable your team to do the best work of their lives. • Provide team leadership, shaping the team vision, culture, product team scope and ways of • Enable and empower people to work autonomously where appropriate, providing guidance, • coaching and mentorship. • Actively engage with your team members about their careers, manage performance and • support their growth and development • Recruit new Xero's as required, ensuring team members are high quality, fit Xero's culture, and are on-boarded effectively • Manage team compliance with Xero policies, processes and requirements • Role model exemplary leadership by developing leadership capabilities and upholding our • Support the growth and development of your direct reports, ensuring they have what they • need to perform their roles and feel empowered and engaged • Foster a safe environment for people to experiment and learn • You drive performance and results in your team • SUCCESS LOOKS LIKE • You're responsible for the establishment of OKRs and your team's work is contributing to • You deeply understand our customers and their problems • You have strong relationships with your stakeholders who are engaged and have a thorough • understanding of your vision, strategy and roadmap • You have an accessible, transparent, prioritised and well executed roadmap across a portfolio / sub-portfolio which focuses on value to Xero and the customer • You champion product initiatives, narratives and vision, driving alignment across teams and • the organisation • Significant people leadership experience, with the ability to successfully motivate individuals • and teams and develop individuals capabilities. • Your team members are able to see the big picture and connect their work and their team’s to strategy • You are an effective coach, asking the important questions, listening and having the real (if • difficult) conversions • Your roadmap is being executed according to plan and you and your team are focused on the most important initiatives • Support your team to remove barriers • You build inclusive, resilient and psychologically safe teams • Collaborate internationally to create horizontal alignment across Xero • You demonstrate and amplify Xero’s Values