‎ConnectWise - Manager, Customer Solution Consulting

• Sets day to day operational objectives for the Partner Solutions Expert team• Supervises support and/or professional level colleagues• Ensures policies, practices, and procedures are understood and followed by direct reports, customers, and stakeholders• Manages, mentors, and coaches to develop a collaborative and dynamic team• Leading and managing the team to deliver advanced technical guidance, best practices, and comprehensive technical enablement and training to partners during onboarding, implementation, and ongoing optimization phases.• Ensuring the Partner Success Team is equipped with the necessary knowledge and tools to effectively support partners by providing ongoing training and development opportunities.• Providing additional technical coverage on strategic accounts as needed by Partner Success Managers (PSMs) and supporting PSMs during critical partner engagements, technical reviews, and escalations.• Collaborating with Product Management to prioritize feature requests and enhancements based on partner feedback and business impact, ensuring alignment with partner needs • Knowledge, Skills, and/or Abilities Required: • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Exceptional leadership and customer service skills• Willingness to work in a team environment• Strong organizational skills to give the team direction• Professional presence suitable for interaction in meetings, in-person, or via email• Excellent presentation and communication skills • Educational/Vocational/Previous Experience Recommendations: • Bachelor’s degree in related field or equivalent business experience• 5+ years of relevant experience• 2+ years of managerial experience• Strong understanding of IT service management, business automation, and cybersecurity concepts• Experience with API integrations, database management, and cloud platforms • Working Conditions: • Working Conditions: • Onsite/Hybrid/Remote depending on location