goteleport - Senior Field Engineer
Requirements
• BSc or Master Degree in Computer Science, Software Engineering, Electrical Engineering or another related engineering field. • 8+ years experience in customer-facing software onboarding, software services, solution architecting, or system administration roles. • Hands-on experience with one of the major public cloud providers: AWS, GCP, Azure. Certifications are a plus. • A strong understanding of Kubernetes and prior hands-on experience. Certification with CKA or CKAD is a plus. • Demonstrable experience with the following security principles and technologies: SSH, PKI, 2FA, SSO (SAML, OIDC), RBAC. • Exceptional hands-on software troubleshooting, testing, and debugging skills with a tenacity to identify and resolve the technical issue that may arise. • Outstanding soft skills, excellent verbal and written communication skills. • Project management experience and the ability to handle multiple clients simultaneously.
Responsibilities
• Design solution architecture for Teleport in a customer environment • Deploy and configure Teleport in a customer environment as well as communicate implementation best practices to the customer. • Act as a point person for all technical issues, providing triage and troubleshooting, and escalating to engineering for high complexity cases. • Develop, maintain and deliver customized training; evangelize the solution to a wider customer organization. • Plan and deliver Quarterly Business Results meetings for customers. Drive adoption within the customer organization; plan and assist with an enterprise-wide rollout of Teleport. • Maintain strong working relationships with key client stakeholders and expand relationships into other parts of the organization. • Document the customer's business goals and challenges to align Teleport to provide the most value possible. • Serve as a subject matter expert on existing and upcoming Teleport solutions for both customers and other Customer Solutions engineers, staying up to date on the latest solutions. • Work closely with Sales and Product to identify customer needs associated with tangible upsell and cross-sell opportunities. • Collaborate with Sales and Product to provide valuable feedback for product improvement. • Support our broader Teleport customer base seeking new solutions and best practice recommendations. • Extensive health coverage • Annual expense budget • Rest and recovery policies that maximize your ability to recharge • Investment in your future with retirement savings plans • Professional development opportunities
Benefits
• You're joining a company where the problem is real, the team is small, and your work shows up directly in the product. We're not a big company, you won't get lost in a crowd. You'll have the freedom and autonomy to do what you're great at, alongside teammates who care about doing it right and want to see you succeed. The work is collaborative, there's real room to grow, and the mission is one worth showing up for. • Remote-first and globally distributed, we're genuinely passionate about what we're building.
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