Airwallex - Account Manager, SME & Growth
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Requirements
• You have experience – at least 3+ years of B2B experience managing and growing technology/Fintech relationships with SME accounts • Strong verbal and written communication in English • You have worked previously with complex sales, feeling comfortable selling to C-level executives • You are a relationship builder – you build meaningful, collaborative relationships with all people that you work with, both internally and externally • You can speak to anyone – you should have exceptional communication skills and be comfortable conversing with people of all backgrounds and domains • You are a problem solver – you look for creative solutions and understand new products and ask the right questions before figuring out a solution. You can easily simplify complexity for others • You are success-oriented and hold yourself accountable for delivering key outcomes, including KPIs and revenue targets • You are technically minded and have prior experience working in API B2B sales or account management for a similar organisation • Applicant Safety Policy: Fraud and Third-Party Recruiters • To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page. • Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. • Equal opportunity • Equal opportunity
Responsibilities
• As an Account Manager at Airwallex, you will work cross functionally, engaging with many teams across Airwallex including sales, product, engineering, marketing, finance and strategy. This role will predominantly focus on upselling, cross-selling & building multi-stakeholder relationships with your portfolio of SME customers. We are looking for a technology-minded, Fintech enthusiast who is driven by learning the ins and outs of our platform so that you are equipped with the knowledge to solve complex problems. This will allow you to work with customers to understand their needs and how Airwallex can further add value to their business. • This role is based in Singapore. • Build deep relationships with your portfolio to best understand their needs & provide value based solutions utilising our range of products and services • Be an advocate for Airwallex and ensure our Business Account (SME) customers are using our services to their full potential • Achieve revenue targets by focusing on input metrics to deliver the relevant outputs • Forecast & build out a pipeline within Salesforce to accurately track numbers for the business to understand how/when/what success you’re driving • Build relationships with internal stakeholders to share insights from customers & help build out the roadmap of products from this
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