Care Access - Director, Clinical Delivery Strategy

• Strong strategic thinking with the ability to connect business priorities to operational execution. • Demonstrated ability to lead complex, cross-functional initiatives from problem definition through implementation. • Deep program and project management capability, including planning, risk management, stakeholder alignment, and execution tracking. • Strong analytical and critical thinking skills, including the ability to identify root causes, synthesize findings, and translate analysis into actionable recommendations. • Experience assessing workflows and designing scalable operational processes in dynamic environments. • Excellent communication and influencing skills, with the ability to work effectively across leadership levels and frontline teams. • High level of business acumen and judgment, including the ability to balance competing priorities and focus effort on highest-value opportunities. • Strong facilitation skills and comfort leading process reviews, working sessions, and cross-functional decision forums. • Experience creating executive-ready presentations, project materials, and operating updates. • High level of proficiency in tools used for planning, reporting, and workflow design, including Excel, PowerPoint, Visio or other process-mapping tools, and project management platforms. • Experience in strategy and operations, business operations, operational excellence, consulting, program management, or a related function. • Experience working in clinical trials, life sciences, healthcare operations, patient recruitment, or related service-based operating models. • PLUS: Strong understanding of call center, member services, patient access, referral management, patient recruitment, and/or clinical research operations • PLUS: Experience with technology-enabled operational change, including workflow tools, automation, or AI-supported solutions, is strongly preferred. • Certifications/Licenses, Education, and Experience • Bachelor’s degree required. • 8+ years of relevant experience in strategy, operations, consulting, program management, clinical operations, patient recruitment, or related functions. • 3+ years of experience leading large-scale, cross-functional initiatives and influencing senior stakeholders. • Equivalent combinations of education and experience may be considered. • How We Work Together • Location: Remote within the United States. This role requires 100% of work to be performed in a remote office environment. • Location • Travel: This is a remote position with less than 10% travel requirements. Occasional planned travel may be required as part of the role. • Travel • Physical demands associated with this position Include: The ability to use keyboards and other computer equipment. • Physical demands associated with this position Include • The expected salary range for this role is $180,000 - $220,000 USD per year for full time team members.