plaid - Scaled Account Manager

• 3-5 years of client-facing experience (account management, customer success, consulting, or operations). • Customer empathy and genuine desire to see customers succeed. • Comfort with ambiguity and building process from scratch. • Interest in financial services and technical products; a high degree of intellectual curiosity. • Excitement to work in a high-growth environment and build processes and tools as needed. • Ability to work with all types of people and build productive working relationships. • Analytical mindset: comfortable with data, reporting, and structured prioritisation. • Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!