xbowcareers - IT Operations Specialist
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Requirements
• 1–3 years of experience in an IT support or helpdesk role • Comfortable working in a Mac-first, remote environment • Basic familiarity with MDM tools (Mosyle, Jamf, or similar) • Some exposure to identity tools like Okta or Google Workspace • Eager to learn scripting and automation — even if you're still developing those skills • Security-conscious and detail-oriented • Strong communicator who can support both technical and non-technical teammates • Self-starter who can manage tasks independently in a remote-first environment • Any exposure to AWS or cloud environments • Familiarity with compliance frameworks (SOC 2) • Experience at a startup or fast-growing company
Responsibilities
• We're looking for a motivated, hands-on IT Operations Specialist to help support our internal systems, devices, and team. You'll assist with onboarding, manage day-to-day IT operations, and help keep our environment secure and running smoothly. This is a great opportunity to grow your skills across IT, security, and infrastructure in a fast-moving startup environment. • You’ll work closely with our IT and Security Engineers across the UK, EU, and USA - joining as the first APAC hire in a growing global team. While you’ll have strong support around you, you should be comfortable taking initiative, working independently, and learning quickly. • Support end-user environments including laptops and device management (MDM) • Assist with identity and access management — provisioning/deprovisioning accounts, managing permissions • Help maintain SaaS tools such as Google Workspace, Slack, GitHub, and 1Password • Support onboarding and offboarding processes • Write basic scripts (Python/Bash) to assist with repetitive IT tasks • Help enforce technical security policies e.g. patching, disk encryption, MFA • Maintain asset inventory and documentation • Respond to internal IT support requests and escalate when needed • Assist with compliance-related tasks and documentation (SOC 2, ISO 27001)
Benefits
• Compensation & Equity: Competitive salary and stock options • Growth: Learn directly from experienced IT, Security, and AI engineers • Impact: Play a foundational role in keeping a cutting-edge security company running • Remote-First: Work from anywhere, with regular in-person collaboration opportunities • WHAT ELSE YOU SHOULD KNOW • Location: APAC Remote (AUS / NZ preferred) • Contract: Full-time • Hiring Process: • Intro call with the Talent team • Technical Interview (practical IT scenario exercise) • Final Interview as needed • We're a security company that moves fast and lives in the command line. If you're ready to grow your IT career in a high-impact environment, let's talk.
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