starcompliance - Customer Success Manager
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Requirements
• 5 years in Client Success, Account Management, Compliance Technology, or related roles. • Experience supporting enterprise clients within SaaS, financial services, or regulatory technology. • Strong understanding of compliance concepts such as personal trading, OBA, attestations, conflicts of interest, or related controls. • Excellent stakeholder management skills with the professionalism to represent StarCompliance in high-pressure, client facing scenarios and the ability to prioritise effectively in a fast-paced environment. • The ability to analyze complex data, translate business needs into platform configurations with excellent written and verbal communication skills, capable of clearly conveying topics and solutions to technical and non-technical audiences. • A commitment to learning new products, tools, technologies and practices.Preferred • Experience with data integrations (SFTP, APIs, batch file processing). • Prior experience with compliance platforms – knowledge of StarCompliance platform is advantageous. • Experience leading or supervising a team or coaching and mentoring junior team members • StarCompliance Background Checks • All positions require pre-employment screening due to employees potentially having access to highly sensitive and confidential information involving finance and compliance; candidates must be trustworthy and have a heightened sensitivity to protecting confidential financial, professional information. To be eligible for employment with StarCompliance, candidates must undergo a rigorous background investigation with checks including, but not limited to, criminal record history, consumer credit, employment history, qualifications, and education checks.
Responsibilities
• Client Partnership and Strategic Engagement • Act as the primary point of contact for a portfolio of enterprise and strategic accounts. • Build trusted relationships with client stakeholders by demonstrating deep understanding of compliance requirements and StarCompliance capabilities. • Lead strategic conversations focused on best practices, optimization opportunities, and program expansion. Service Delivery and Technical Execution • Oversee client platform configuration, including advanced data setups, rules creation, automated workflows, and integration testing. • Proactively identify and remediate issues impacting client adoption, performance, or compliance outcomes. • Take end-to-end ownership of requests and issues ensuring timely resolution, proactive client communication and effective coordination across teams. Oversight, Risk Management and Advocacy • Monitor client usage patterns, KPIs, and program health to identify risks and growth opportunities. • Partner with internal teams (Product, Engineering, Compliance Advisory, Support) to coordinate solutions for complex client needs. • Serve as the escalation point for critical issues, ensuring timely and transparent communication. Customer Success Manager_December 2025 Leadership and Knowledge Sharing • Mentor analyst and senior-level team members and support onboarding of new colleagues. • Contribute to internal playbooks, documentation, and operational standards. • Champion new product functionality and represent client feedback during product planning cycles. • Foster a culture of collaboration, accountability and continuous learning by offering advice, guidance and support to colleagues. Actively build strong relationships across the team, promote open communication and shared learning and help ensure team objectives and service delivery standards are consistently met.
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