ClearScore Technology Limited - Customer Success Executive - Acre
Requirements
• Excellent at communicating with a customer focused attitude • Curious in nature and with a strong desire to achieve • Highly self-motivated and able to work independently • Have a strong attention to detail and goes above expectations • A resourceful, quick, sharp and creative problem solver • Passionate about people and making Acre customers happy • Thrives with ambiguity and makes the most of opportunities • Willing to come to our Shoreditch & Vauxhall offices at least twice a week • Availability to work the occasional Saturday.
Responsibilities
• Developing and maintaining a deep knowledge of our users and our product • Assisting brokers with their day-to-day support requests while providing them with outstanding customer experience via phone, email and screenshares. • Be an advocate for our customers, using their feedback to improve our product, in collaboration with our product development team • Perform technical troubleshooting and problem-solving of customer queries. • Delivering high quality webinar trainings to our customers on how to use Acre • Producing clear and simple communications around our product (e.g. release notes, knowledge base articles, training videos etc.)
Benefits
• ClearScore is the UK's #1 credit score and report app, helping more than 20 million users globally make better financial decisions. As part of the ClearScore Group, Acre is transforming the UK's £1.4 trillion mortgage market with a modern, end-to-end platform that simplifies the home-buying journey for brokers, lenders and consumers. • Together, we're creating a more seamless path from financial wellbeing to homeownership, combining ClearScore's scale and consumer reach with Acre's market-leading mortgage technology. We're a technology-led, user-centric business with an inclusive culture that empowers people to make an impact, grow their careers and help shape the future of financial services. • 25 paid holidays and a “duvet day” on your birthday • Hybrid Work Environment • Private health and dental cover - including mental health support through Bupa • GP office visits • Life assurance scheme • Up to 6% matched pension • Regular Lunch and Learns with guest speakers • Dog-friendly office • Daily breakfast and free snacks • Access to discounts via Cobens Extras • Free sports and social clubs • Continued investment into learning and development • Leadership-led training • In-house psychotherapist • Financial coach to help you plan and achieve your goals • No clock-watching culture • Generous maternity and paternity plans • Culture and inclusion representatives • Transparent pay structure and a career growth plan • Equal Opportunities • Equal Opportunities
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