workwave - Sales Operations Analyst
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Requirements
• WorkWave is seeking a highly analytical and results-driven Sales Operations Analyst to be a core driver of our revenue engine's efficiency and predictability. This role is responsible for transforming complex revenue data into clear, actionable insights and recommendations that support our entire Go-To-Market (GTM) leadership team. • Bachelor’s degree in Business, Finance, Business Analytics, or related field. • 5-7+ years of experience in Sales Operations, Revenue Operations, FP&A, or Business Analytics. • Expert-level proficiency in Excel/Google Sheets ( (index/match, nested logic, pivot tables, scenario modeling). • Proficiency in Salesforce reporting and Business Intelligence (BI) tools (e.g., Looker, Tableau, PowerBI, SQL, Python). • Strong understanding of core SaaS metrics (ARR, NRR, CAC/LTV, pipeline conversion rates). • Demonstrated ability to translate complex data into clear narratives and present findings to senior leadership. • High attention to detail, comfort working with large datasets, and a proven ability to execute quickly in a fast-paced environment. • Ability to travel (10%) • ## WHAT WOULD ALSO BE AWESOME: • Prior experience supporting sales organizations with complex, multi-product solution offerings. • Familiarity with enterprise software or subscription business models. • Experience with advanced RevTech tools like SalesForce, Tableau, PowerBI, Pendo and Gainsight.
Responsibilities
• Data Analysis & Insights: Analyze core metrics (pipeline health, bookings, retention/churn, product usage, and ARR trends) to identify risks, opportunities, and performance drivers. Perform detailed cohort, segmentation, and funnel analysis. • Reporting & Dashboarding: Own the creation and maintenance of executive-level dashboards (Salesforce, Looker/Tableau, or equivalent). Produce weekly business reviews, monthly KPI reports, and materials that support the C-level and Board reporting process. • Forecasting & Modeling: Support the bookings forecast process and ensure sales data integrity within the CRM. Maintain and refine predictive models for capacity planning, rep productivity, territory performance, and support quota-setting exercises. • Cross-Functional Reporting Support: Partner with Sales Management, Marketing Ops, CS Ops, and Product Ops to unify data sources and workflows (Salesforce, Pendo, Gainsight, Marketo, Snowflake, etc.). Ensure consistent data definitions and reporting standards across functions to support end-to-end funnel attribution. • Annual and Quarterly Planning: Provide data-driven insights to support annual and quarterly GTM initiatives, including quota-setting, territory modeling, and headcount planning. • Process Measurement & Optimization: Measure the impact of new processes and enablement programs. Track KPI performance, identify GTM process breakdowns, and recommend operational changes to enhance efficiency and productivity. • Ad-hoc Executive Analysis: Respond quickly to high-urgency requests from the VP of RevOps, CRO, and CFO with clean, accurate deep dives on win rates, product sales performance, ASP, churn drivers, and related strategic topics.
Benefits
• Opportunities to participate in charitable events and give back to the community • We understand the impact of attracting and keeping top talent and reward intellectual curiosity and a thirst for personal and professional growth • Encouraging our employees that already have an intimate knowledge of and passion for our products to apply for other roles within our walls just makes sense! • Our employees have access to extensive video libraries for soft skill and role specific training available 24/7 and live trainings are provided throughout the year • 10 Time winner of Best Place to Work in New Jersey by NJBiz! • WorkWave has been recognized with multiple awards for its outstanding products, growth and culture, including the Inc. 5000, SaaS Award, IT World Awards, Globe Awards, Silver Stevie Award for Employer of the Year, and Best Place to Work Inc. Magazine • Recently named one of The Software Report's 3rd annual list of the Top 100 Software Companies of 2022 (worldwide!)
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