Haus Analytics - Manager, Account Management
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Requirements
• 7–10+ years of experience in account management, customer success, or post-sales roles in B2B SaaS, with at least 2–3 years directly managing a team of quota-carrying AMs or CSMs. • Proven track record of building or scaling an AM/CS function — designing processes, playbooks, and operating cadences, not just inheriting them. • Demonstrated history of hitting or exceeding team-level retention and expansion targets. You know how to inspect a pipeline, coach a deal, and call a forecast. • Experience working with marketing, growth, or analytics buyers. You can credibly engage with senior marketing and data science stakeholders and understand their priorities. • Strong commercial instinct — you know how to structure renewals, sequence expansion conversations, navigate procurement, and handle discount pressure without reflexively giving margin away. • Ability to partner effectively with technical and strategic counterparts (e.g., data science, measurement, or analytics teams) and to translate technical value into commercial outcomes. • Exceptional communication skills — you can present to executives, coach your team on storytelling with data, and write a crisp account plan or internal brief. • High ownership and comfort operating in a fast-moving, ambiguous, high-growth environment where you'll need to build while you run. • Experience in marketing measurement, incrementality testing, MMM/cMMM, or ad-tech — or comfort quickly learning technical product domains. • Background in performance marketing, media buying, or growth organizations, either working in them or selling into them. • Experience at an early-stage or high-growth startup, particularly in a role where you built post-sales GTM infrastructure for the first time. • Familiarity with Salesforce or similar CRM tools, with a disciplined and data-driven approach to forecasting and pipeline management. • HOW YOU'LL SUCCEED HERE • You care as much about developing your people as you do about hitting the number — and you understand that in the long run, those are the same thing. • You're a builder. You get energy from designing a process, testing it, iterating, and scaling what works — not from managing a mature, already-optimized machine. • You lead with context, not control. You set clear expectations and give your team the autonomy and support to execute, stepping in decisively when the situation calls for it. • You collaborate deeply with Measurement Strategy and CX leadership, treating them as strategic partners in how Haus shows up for customers. • You operate with speed, clarity, and intellectual honesty — surfacing problems early, making decisions with imperfect information, and raising the bar for the GTM org.
Responsibilities
• Lead and develop the Account Management team • Hire, onboard, coach, and retain a team of 4–6 Account Managers. Set clear expectations, run regular 1:1s and pipeline reviews, and create an environment where AMs do the best work of their careers. • Own the team's aggregate quota for retention, gross renewal rate, and expansion (including cMMM upsells and future product launches). You are accountable for the number. • Build the function from the ground up • Design and implement the operating model for Account Management at Haus: account planning frameworks, renewal and expansion playbooks, QBR/EBR templates, health scoring, and forecasting cadences. • Establish clear rules of engagement between Account Management, Measurement Strategy, Sales, CX, and Product — ensuring customers experience a coordinated, high-quality Haus team. • Drive strategic account outcomes • Maintain direct involvement in the team's highest-stakes renewals, expansions, and escalations. Know when to coach from behind and when to step into the room. • Guide AMs on deal strategy, stakeholder mapping, multi-threading, pricing, and negotiation — particularly on complex accounts with competing buyer personas or budget pressure. • Partner cross-functionally • Work hand-in-hand with Measurement Strategy leadership to ensure AMs and their MS counterparts operate as true account teams — sharing context, aligning on priorities, and presenting a unified front to customers. • Collaborate with Sales leadership on handoff processes, territory design, and GTM planning. Partner with Product and CX to bring customer feedback into the roadmap and service model. • Create visibility and rigor • Maintain accurate forecasts, pipeline views, and account health dashboards. Provide Sales and company leadership with clear, reliable visibility into renewal and expansion performance. • Use data to identify trends, risks, and opportunities across the book — and translate those insights into team-wide actions.
Benefits
• We're a customer-obsessed, high-ownership team focused on driving impact and learning fast. Our environment rewards curiosity, adaptability, and a bias toward action — especially when it helps us better serve our customers. If you're energized by solving dynamic problems, enjoy working in lean, collaborative teams, and thrive in ever-evolving environments, you'll feel at home here. We invest in exceptional people who want to grow quickly and help shape the future of the company. • Flexible PTO - take time when you need it! • Equity – Startup environment with part-ownership in our successes • Top of the line health, dental, and vision insurance - multiple plan options so you can pick what fits you best • WFH stipend to support the set up you need to be productive • Events & Offsites – opportunities to connect and celebrate in real life! • Free Lunch – Grab a bite on us when you choose to work from the office (hub locations include SF, NYC and Seattle) • New Parent Leave – take time to welcome your newest Hausmate • We are remote-friendly however candidates based in commutable distance to SF, Seattle and NYC will be prioritized as we value frequent in-person collaboration opportunities at Haus.
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