Ping Identity - Accounts Receivable Specialist
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Requirements
• You have prior experience uploading invoices to customer vendor portals and resolving basic portal errors or rejections • You have worked in a software or SaaS environment and are familiar with subscription or recurring billing models • You have experience supporting collections (for example, sending reminder notices or tracking customer responses) using standard templates or scripts.
Responsibilities
• Create customer invoices from approved sales orders and billing schedules in our ERP (NetSuite), ensuring accuracy of customer details, amounts, contract dates, quantities, purchase order numbers, and tax-relevant fields • Generate invoices for new subscriptions, renewals and recurring billing schedulesReview draft invoices for completeness and internal consistency before issuing to customers, following documented checklists and procedures. • Monitor the billing inbox for customer updates (PO changes, address updates, contact changes) and apply changes to invoices and/or billing records in line with standard work instructions • Upload invoices to customer vendor portals, resolve basic rejections (for example, missing PO or formatting issues) using documented guidance, and escalate non-standard issues • Support collections activities by running standard AR aging and invoice status reports, sending scripted reminder emails to customers, and logging responses for the Collections team • Complete routine, checklist-driven tasks to support month-end close, including confirming that all billable items for the period have been invoiced • Follow internal control and SOX procedures for invoice creation, documentation, and segregation of duties and maintain clear, organized backup for audit • Work with internal stakeholders (Revenue, Collections, Sales, and others) to resolve straightforward invoice questions and escalate exceptions appropriately • Actively follow established processes and identify clear, low-risk opportunities for improving efficiency or standardization within the invoicing workflow
Benefits
• Generous PTO & Holiday Schedule • Progressive Healthcare Options • Retirement Programs • Opportunity for Education Reimbursement • Commuter Offset (Specific locations) • Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.
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