Rain - Account Manager APAC
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Requirements
• Bachelor's degree in Business, Analytics, Economics, or a related field • 2-6+ years of experience in a customer success or similar role, preferably at a B2B company • Strong analytical and problem-solving skills, with the ability to work with complex data sets • Excellent communication skills and ability to work cross-functionally with diverse teams • Ability to work independently and take ownership of tasks while collaborating with team members • Fluent in Mandarin • Experience in the financial services or credit card industry. • Familiarity with SQL and other data query tools. • Knowledge of customer onboarding best practices in a tech-driven environment. • Things that enable a fulfilling, healthy, and happy experience at Rain: • Unlimited time off 🌴 Unlimited vacation can be daunting, so we require Rainmakers to take at least 10 days off. • Flexible working ☕ We support a flexible workplace. If you feel comfortable at home, please work from home. If you’d like to work with others in an office, feel free to come in. We want everyone to be able to work in the environment in which they are their most confident and productive selves. New Rainmakers will receive a stipend to create a comfortable home environment. • Easy to access benefits 🧠For US Rainmakers, we offer comprehensive health, dental, and vision plans for you and your dependents, as well as a 100% company subsidized life insurance plan. • Retirement goals💡Plan for the future with confidence. We offer a 401(k) with a 4% company match. • Equity plan 📦 We offer every Rainmaker an equity option plan so we can all benefit from our success. • Rain Cards 🌧️ We want Rainmakers to be knowledgeable about our core products and services. To support this mission, we issue a card for our team to use for testing. • Health and Wellness 📚 High performance begins from within. Rainmakers are welcome to use their card for eligible health and wellness spending like gym memberships/fitness classes, massages, acupuncture - whatever recharges you! • Team summits ✨ Summits play an important role at Rain! Time spent together helps us get to know each other, strengthen our relationships, and build a common destiny. Expect team and company off-sites both domestically and internationally.
Responsibilities
• Own the customer lifecycle post-sales through onboarding and into adoption, renewal, and expansion. • Collaborate with internal teams to understand customer needs for successful onboarding and integration of solutions. • Drive revenue by identifying use-case expansion opportunities, upsell/cross-sell possibilities, leading renewals & commercials end-to-end. • Analyze product performance and track metrics during the onboarding process to identify improvement areas. • Support design and implementation of new business customer onboarding workflows. • Provide data-driven insights for enhancing user experience with Rain's products, ensuring companies maximize their offerings. • Work with product managers to define requirements for the onboarding process and create corresponding user stories. • Use analytics tools to track success of onboarding processes and report findings to stakeholders.
Benefits
• Retirement goals💡Plan for the future with confidence. We offer a 401(k) with a 4% company match. • Retirement goals • Equity plan 📦 We offer every Rainmaker an equity option plan so we can all benefit from our success. • Equity plan • Rain Cards 🌧️ We want Rainmakers to be knowledgeable about our core products and services. To support this mission, we issue a card for our team to use for testing. • Rain Cards • Health and Wellness 📚 High performance begins from within. Rainmakers are welcome to use their card for eligible health and wellness spending like gym memberships/fitness classes, massages, acupuncture - whatever recharges you! • Health and Wellness • Team summits ✨ Summits play an important role at Rain! Time spent together helps us get to know each other, strengthen our relationships, and build a common destiny. Expect team and company off-sites both domestically and internationally. • Team summits
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