aledade - Senior Director - Payment Solutions, Remote
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Requirements
• Bachelor's degree in Engineering, Information Systems, Finance, or related technical field; advanced degree preferred • 12+ years of experience managing payments technology, financial systems, or enterprise applications • 3-5 years of experience implementing payment systems, processes, and related technology and support adoption by working with business partners and stakeholders • 5+ years of management experience leading technical teams, with demonstrated ability to scale organizations • Extensive hands-on experience with payment processing systems and financial technology platforms • Proven track record scaling payment operations in high-growth environments • Strong understanding of payment reconciliation, financial controls, and audit requirements • Experience with enterprise system integrations and data management • Demonstrated ability to manage complex, high-visibility technical initiatives • Experience building and scaling technical teams from startup through enterprise levels • ## Preferred Knowledge, Skills and/or Abilities: • Experience with QuickCap, NetSuite, or similar enterprise payment/ERP solutions • Background in financial services or fintech environments • Experience with API integrations and payment gateway technologies • Knowledge of banking systems, ACH processing, and financial reconciliation platforms • Project management certification (PMP) or similar credentials • Strong communication skills for presenting to executive-level stakeholders • Sitting for prolonged periods of time. Extensive use of computers and keyboard. Occasional walking and lifting may be required.
Responsibilities
• Technical Solutions Leadership • Lead the Payment Solutions technical team (Business Analyst, 2 System Administrators to start, additional team growth is expected) in designing and implementing scalable payment solutions • Oversee current payment technology stack and drive optimization of existing solutions (QuickCap, NetSuite, etc.) • Spearhead the evaluation and implementation of a second payment solution to handle non-claims based payment types • Ensure payment systems architecture can scale to support $2B+ in annual payment volume • Drive automation initiatives to eliminate manual processes between market leaders, central business owners, Payments and Finance teams • Team Building & Leadership • Manage and develop initial team of 3 direct reports (1 Business Analyst, 2 System Administrators) • Build strategic hiring plan and organizational structure to scale the Payments team in alignment with business growth • Foster a culture of technical excellence, continuous improvement, and operational reliability • Establish team processes and methodologies to support rapid scaling while maintaining quality • Process Architecture & Standardization • Design standardized, scalable workflows for all 24+ payment types currently managed • Develop technical specifications and requirements for payment processing improvements • Create systematic approaches to bank reconciliation processes to address current pain points • Establish playbook (including technical guardrails, approval workflows and org-wide implications) to facilitate standing up new payment types • Cross-Functional Partnership & Governance • Partner with Security team to ensure payment solutions meet cybersecurity and data protection standards • Collaborate with CRG (Compliance, Risk, Governance) team on regulatory requirements and governance frameworks • Work closely with Growth, Provider Networks, and Finance teams to ensure streamlined handoffs for full end-to-end processes, in compliance with audit and SOX requirements • Support Growth and Provider Networks teams by defining technical feasibility parameters for new payment options during contract negotiations • Work with Engineering and Analytics teams to ensure compliance with organizational data architecture standards • Systems Integration & Management • Oversee integration between payment solutions and existing enterprise applications • Ensure seamless data flow between payment systems, financial systems, and reporting platforms • Standardize the user experience across the various payment systems and processes • Manage vendor relationships for payment technology solutions • Drive system performance monitoring and optimization initiatives • Strategic Planning & Execution • Develop technical roadmap for payment solutions that aligns with business growth projections • Create scalability assessments and capacity planning for payment infrastructure • Establish technical KPIs and metrics for payment system performance and reliability • Support enterprise-wide Payments Excellence program with technical expertise and solutions
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