Fueled - Front-End Web Engineer (Support & Maintenance) — WordPress

• Provide front-line technical support: Actively monitor and respond to client support tickets, triage bugs, clarify UI/UX requirements, and maintain strong, empathetic live communication skills. • Provide front-line technical support: • Support diverse, high-volume projects: Work across a large portfolio of concurrent client projects. You will frequently switch contexts throughout the day to resolve varying support requests, implement quick fixes, and push feature updates without sacrificing quality. • Support diverse, high-volume projects: • Develop and maintain enterprise front-ends: Update, and maintain complex WordPress themes and custom Gutenberg blocks using React.js, modern CSS, and JavaScript. • Develop and maintain enterprise front-ends: • Enhance UI/UX and legacy interfaces: Debug cross-browser issues, improve responsive design and accessibility on legacy systems, and ensure seamless visual integration across multiple client sites. • Enhance UI/UX and legacy interfaces: • Support & shape our product offerings: Help maintain and enhance the user interfaces and front-end integration of our public product offerings like ElasticPress.io and SiteWatch. • Support & shape our product offerings: • Deliver timely resolutions: Resolve front-end support tickets and deliver enterprise WordPress updates on schedule, maintaining exceptional client satisfaction through rapid and reliable issue resolution. • Deliver timely resolutions: • Maintain high-quality standards: Write scalable, accessible, and responsive front-end code that meets our clients' expectations as well as our engineering best practices. • Maintain high-quality standards: • Drive client retention: Contribute to the team, client, and overall company's success by providing exceptional customer relations and ensuring clients feel supported and heard. • Drive client retention: • Triage and problem-solve: Utilize critical thinking to accurately assess the severity of incoming tickets, prioritize workloads, and ensure our clients' needs are met with the proper technical solutions. • Triage and problem-solve: • Advance product UX: Improve the growth, adoption, and stability of ElasticPress.io and SiteWatch by ensuring a flawless front-end experience for our users. • Advance product UX: • You are an effective communicator. You excel at explaining technical front-end concepts in client-friendly terms, possess strong empathy for user issues, and thrive in written client interactions. • You are an effective communicator. • You are a front-end WordPress pro. You are highly experienced with modern CSS, JavaScript, React.js, and Gutenberg block development, with a solid foundational understanding of PHP to navigate WordPress architectures safely. • You are a front-end WordPress pro. • You are an effective problem solver. You are highly skilled at debugging UI glitches, resolving CSS/JS conflicts, optimizing legacy theme codebases, and ensuring cross-browser compatibility. • You are an effective problem solver. • You are adaptable and hyper-organized. You are comfortable managing a high workload and a ticketing queue, effortlessly switching contexts between 5–10 different client projects in a single day, and delivering high-quality work under varying demands. • You are adaptable and hyper-organized. • You are a self-starter and ongoing learner. You are eager to tackle emerging front-end technologies, modern accessibility standards, and AI tooling, applying this knowledge to solve practical client challenges efficiently. • You are a self-starter and ongoing learner.