SmithRx - Account Coordinator

• Act as a designated support resource for assigned Account Managers • Complete reporting and data requirements based on client and team needs • Responsible for troubleshooting escalated items related to claims, eligibility, and general account maintenance • Responsible for completing data audit requests • Support ad-hoc projects assigned by leaders • Collaborate with cross-functional internal teams for client issue resolution • Engage to creatively and appropriately find solutions to client and team needs • Meet established cross-functional OLA's • For internal applicants: 1+ years of tenure with Smith in active status required (note that if you were on any leave of absence while working here, this will not count towards active status)Must be in good standing, including: No active writeupsConsistent and good attendance recordCurrent performance meets/ exceeds expectations and is acceptable given the requirement for the new role • For internal applicants: • 1+ years of tenure with Smith in active status required (note that if you were on any leave of absence while working here, this will not count towards active status) • Must be in good standing, including: • No active writeups • Consistent and good attendance record • Current performance meets/ exceeds expectations and is acceptable given the requirement for the new role • 1-2+ years operational or customer service/support experience in the PBM or health care industries • Microsoft Office experience: strong with Excel, Word, PowerPoint • Ability to effectively manage several tasks and competing priorities • Ability to communicate and articulate complex data, member scenarios effectively • Strong attention to detail • Self-starter and self-motivator • Positive, growth mindset • Ability to work well with cross functional teams and clients • Ability to handle and work with ambiguous instructions • What SmithRx Offers You: • Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance • Flexible Spending Benefits • 401(k) Retirement Savings Program • Short-term and long-term disability • Discretionary Paid Time Off • Paid Company Holidays • Wellness Benefits • Commuter Benefits • Paid Parental Leave benefits • Employee Assistance Program (EAP) • Well-stocked kitchen in office locations • Professional development and training opportunities