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Jobs/Director of Customer Success Role/Nutrafol - Director, Consumer PR
Nutrafol

Nutrafol - Director, Consumer PR

Remote - New York City, NY (Remote)$150k - $150k1mo ago
RemoteDirectorNAPublic RelationsDirector of Customer SuccessStorytellingPublic RelationsBrand Strategy

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Requirements

• 12+ years of public relations experience (in-house and/or agency), preferably in beauty, wellness, health, or culturally driven consumer brands • Proven ability to originate and lead big ideas, not just execute briefs • Strong understanding of modern PR, including how earned media, social, creators, and culture intersect • Experience managing and pushing agencies to deliver elevated, strategic work • Excellent writing, storytelling, and verbal communication skills, with the ability to tailor messaging across audiences • Highly collaborative leader who can influence cross-functionally and inspire partners • Comfortable operating in a fast-paced, evolving environment with both strategic oversight and hands-on execution • Deep curiosity about culture, trends, and what actually drives conversation today • Nutrafol takes into consideration a wide range of factors in final compensation decisions, including but not limited to: skill sets, experience and training, licensure and certifications, qualifications and education, and other business and organizational needs. The listed range is applicable only to the annual base salary and does not include additional perks, benefits, or applicable bonus eligibility comprising the total compensation package. • $150,000—$150,000 USD

Responsibilities

• Lead the development of a forward-thinking PR strategy that prioritizes conversation creation, cultural relevance, and breakthrough earned moments, not just traditional coverage. • Serve as the primary creative and strategic driver for PR, originating big ideas and defining the narratives that agency partners bring to life. • Translate brand strategy, campaigns, and insights into compelling PR stories that feel timely, human, and culturally fluent. • Set the creative direction and lead day-to-day agency management with a focus on executional excellence, clear timelines, and measurable impact. • Partner closely with Brand, Social/Community, Influencer, Partnerships, and Professional Marketing teams to identify and unlock PR-worthy moments from existing initiatives and assets. • Ensure PR is integrated early into campaign planning to maximize earned potential and cultural impact. • Collaborate with leadership, spokespersons and talent partners to elevate Nutrafol’s voice across wide-reaching consumer conversations and channels. • Measure success beyond volume – evaluating quality, resonance, and cultural impact – and continuously refine strategy based on performance, competitive landscape, and cultural shifts

Benefits

• Fully remote work experience • Comprehensive medical, dental, and vision package, including FSA program • 401K with employer match • Quarterly Bonus Program • Two company-wide wellness breaks every day • Free lunch on us every Tuesday and Thursday via Seamless/Grubhub • Monthly wellness stipend • Monthly internet stipend • Monthly cell phone stipend • Annual learning & development stipend • Wellness Program, including virtual Wellness Sessions • Free meditation app membership (Headspace) • Free Nutrafol subscription • Pet insurance discounts and benefits • California residents may review our CCPA notice here.

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