Constant Contact - Principal Product Manager - Billing & Platform
Requirements
• An Experienced Platform Product Leader: You have 8+ years of Product Management experience in SaaS, with at least 4 years owning billing, payments, subscription commerce or a core platform. • Fluent in Billing & Payments: You know subscriptions, trials, upgrades and downgrades, proration, payment recovery, refunds, chargebacks, multi-currency and tax. You have worked with Stripe or a comparable platform such as Zuora, Chargebee, Recurly or Adyen. You understand how these platforms work under the hood. • Fluent in Billing & Payments: • Technically Credible: You can read an API spec and follow data across systems. You ask sharp questions about webhooks, retries, source of truth and rollback plans. You can write SQL to check a number yourself. Engineers value your judgment, and you engage confidently on estimates and design. • Technically Credible: • Strategic and Opinionated: You bring a point of view on what we should build and why. You think in quarters and years. You bring clarity to ambiguous problems. You can guide senior stakeholders toward the right sequence and keep their trust along the way. • Strategic and Opinionated: • Rigorous and Detail-Oriented: You have shipped a migration, cutover or pricing change with real customer and revenue stakes. You plan testing, rollback and controls from the start. • Rigorous and Detail-Oriented: • A Clear Communicator: You can explain a billing trade-off to an executive, a support agent and an engineer, and each of them gets it. • A Clear Communicator: • AI-Native and Curious: You already use AI tools to research, analyze data and move faster. It is part of how you work today. • AI-Native and Curious: • Led a migration from an in-house or legacy billing system to Stripe or another modern platform. • Identity and access experience: Okta, OAuth, OpenID Connect, SAML, SSO or multi-factor authentication. • Experience in a high-volume, self-serve SMB subscription business. • Partner or reseller billing, where a third party bills the customer. • Finance systems experience: ERP, CPQ, revenue recognition or SOX controls. • Experience mentoring senior PMs. • How We Work • How We Work • We own outcomes. • We plan for the medium and long term and focus on what matters most. • We hold a high bar for billing accuracy. • We build in testing, rollback and controls from day one. • We solve problems at the root. • We use AI tools to move faster and see more clearly. • We give people autonomy and trust their judgment. • #LI-HK1 #LI-Remote • The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education and work location. In addition, some roles may be eligible for additional on target commission pay or bonus. The compensation package includes health and welfare benefits including paid leave. • Pay Transparency - All Full Time Employees • $148,782—$185,977 USD
Responsibilities
• Own Billing & Payments Strategy: Set the vision and multi-year roadmap for subscriptions, plans and pricing, invoicing, payment methods, payment recovery, refunds and account changes. Decide what we build, in what order, and why. • Own Billing & Payments Strategy: • Lead the Move to Stripe: Own our migration from an in-house billing system to Stripe Billing, including phasing, success metrics, testing, cutover and sign-off. Deliver a seamless experience for every customer. • Lead the Move to Stripe: • Make Pricing Changes Simple and Fast: Make price changes, new plans and add-ons quick and easy to launch. Keep what a customer pays for in step with what the product lets them do. • Make Pricing Changes Simple and Fast: • Own Identity & Authentication: Partner with Engineering and Security on sign-in, single sign-on (SSO), account access and the identity platform behind them. • Own Identity & Authentication: • Modernize Internal Applications: Own the tools Finance, Support and Operations use to adjust bills, issue refunds and migrate accounts. Bring automation to the work these teams do every day. • Modernize Internal Applications: • Lead Across Stakeholders: Be the product lead for Finance, FP&A, RevOps, Support and Sales. Set priorities across them, explain trade-offs clearly and build alignment around the plan. • Lead Across Stakeholders: • Make Billing Data Trustworthy: Define how billing works across our systems so reporting and revenue always line up. Support revenue recognition, audits and access controls. • Make Billing Data Trustworthy: • Raise the Bar: Mentor other product managers and help set how product works across billing and platform teams. • Raise the Bar:
Benefits
• We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees. • You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities. • A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family • At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues. • Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us. • Vision6 Pty Limited is an affiliate of Constant Contact, Inc. and a part of the Constant Contact group of brands.
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