ezCater, Inc - Director, Data & Analytics - Operations (Remote)
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Requirements
• 10+ years of progressive experience in analytics or data science, including at least 3 years leading a team in a high-velocity operations or B2B technology environment. • 10+ years of progressive experience in analytics or data science, • Direct experience working in a multi-sided marketplace, with a deep understanding of the dynamics between supply, demand, and fulfillment and how operational decisions ripple across all sides. • Direct experience working in a multi-sided marketplace, • Proven ability to build and scale an analytics function, including hiring, developing, and managing analysts and data scientists across multiple workstreams. • Proven ability to build and scale an analytics function, • Deep expertise in operational analytics, including network performance, partner health, cost efficiency, and customer experience metrics — with experience in cohort analysis, partner segmentation, and time series analysis to understand how performance evolves and where impact is concentrated. • Deep expertise in operational analytics, • Exceptional analytical depth, including causal inference, A/B and switchback testing methodologies, and the ability to separate signal from noise in complex, high-volume operational environments. • Exceptional analytical depth, • Expert-level fluency across the modern data stack including SQL, Python or R, Snowflake, and dbt, with familiarity with BI tools such as Looker or Tableau and experience building self-service reporting infrastructure that reduces ad hoc demand. • Expert-level fluency across the modern data stack • Demonstrated ability to shape strategy at the leadership level, translating complex technical findings into clear, actionable recommendations for executives and cross-functional partners. • Demonstrated ability to shape strategy at the leadership level, • A strong bias toward action, with the ability to move quickly from analysis to recommendation to execution in a fast-paced, high-volume environment where speed of insight matters as much as depth. • A strong bias toward action, • Ability to travel up to 5 days per quarter for Together Weeks, team gatherings and other events, when applicable.
Responsibilities
• Serve as a key thought partner to the COO and Operations leadership team, synthesizing findings from across our network of delivery and restaurant partners and customer support into clear recommendations that influence decisions at the Management Team level. • Serve as a key thought partner to the COO and Operations leadership team, • Own the strategic direction and roadmap for Operations analytics, setting priorities, building team capability, and creating the structure needed to scale the function as the company grows. • Own the strategic direction and roadmap for Operations analytics, • Lead and develop a team of 7 analysts, developing talent, and driving a culture of rigor, curiosity, and continuous improvement. • Lead and develop a team of 7 analysts, • Build a data-driven operations culture, moving the org away from averages toward nuanced segmentation that separates signal from noise and surfaces what drives impact. • Build a data-driven operations culture, • Champion a test-and-learn mindset across the ops org, normalizing experimentation, creating psychological safety to fail fast, and building the analytical infrastructure that makes every initiative measurable. • Champion a test-and-learn mindset across the ops org, • Own the data foundation for Operations analytics, building reporting-ready models in Snowflake via dbt, establishing KPI cadences and dashboards that create a single version of the truth for operational performance across the business. • Own the data foundation for Operations analytics, • Partner closely with Data Tech, Technology, Product, and Finance to align on data infrastructure, tooling investments, and shared definitions of performance — including instrumentation, data quality, and the integrity of our operational data pipeline. • Partner closely with Data Tech, Technology, Product, and Finance
Benefits
• Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance). • ezCater does not sponsor applicants for work visas or legal permanent residence. • What You’ll Get from Us: • You’ll get a terrifically compelling experience in an innovative, high performing environment. You’ll get to work with engaged and passionate colleagues on challenging and impactful projects. You will have opportunities to grow in your career, and work in a place that values work/life harmony. • Oh, and you’ll get all this: Market competitive salary, stock options that you’ll help make worth a lot, 12 paid holidays, flexible PTO, 401K with ezCater match, health/dental/FSA, long-term disability insurance, mental health and family planning resources, remote-hybrid work from our awesome Boston office OR your home OR a mixture of both home and office, a tremendous amount of responsibility and autonomy, wicked awesome co-workers, employee meal program (and many more goodies) when you’re in our office, and knowing that you helped transform the food for work space.
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