motorway - IT Support Engineer
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Requirements
• 1-2 years of hands-on experience in an IT support or helpdesk role, with a solid foundation in supporting both macOS and Windows in a business environment. • A natural ability to troubleshoot and problem-solve, taking full ownership of issues from the moment they're reported to their resolution. • Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly and patiently to colleagues at all levels. • Experience working within a modern, cloud-first tech stack, including exposure to or a strong desire to master: • Identity & Device Management: SSO, MDM (Jamf, Intune), Google Workspace etc. • Infrastructure & Tools: Basic networking, AV systems, cloud telephony, and service desk ticketing software. • A proactive and collaborative spirit; comfortable working autonomously while also thriving as a key player within a team. • A genuine passion for technology and a constant drive to learn, develop new skills, and implement improvements
Responsibilities
• Provide friendly and effective technical support to the entire team, ensuring colleagues feel well-cared for through clear, proactive communication. • Dive deep into troubleshooting and resolving technical issues, making sure everyone has the right equipment and knowledge to excel at their jobs. • Use your passion for technology to proactively suggest and implement improvements that enhance our IT systems and make work better for everyone. • Skilfully prioritise and manage your time, balancing daily support tasks with your contributions to essential, long-term IT projects.
Benefits
• BUPA health insurance • Discounted gym membership through BUPA • OnHand volunteering membership and one paid volunteering day per year • Hybrid working • Pension scheme • Motorway car leasing scheme - lease a zero-emissions electric vehicle at a significant discount • Enhanced parental leave - We offer enhanced maternity pay (26 weeks of full pay) and enhanced paternity pay (4 weeks of full pay) to eligible employees. • Workplace nursery scheme • Regular social events • Cycle to work scheme • EQUAL OPPORTUNITIES STATEMENT • We are committed to equality of opportunity for all employees. We work to provide a supportive and inclusive environment where people can maximise their full potential. We believe our workforce should reflect a variety of backgrounds, talents, perspectives and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing and advancing individuals based on their skills and talents. • We welcome applications from all individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
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