Digible - Client Services Manager
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Requirements
• 4+ years of relevant experience in a customer facing role • 2+ years of digital agency experience • 1+ years of leading high performing teams • Multifamily/Senior Living/Student Housing Experience a strong plus • You should have superb communication skills, the ability to learn quickly, a growth mindset, and a values-driven personality. • Prolonged periods sitting at a desk and working on a computer. • Must be able to lift up to 15 pounds at times • This role is open to candidates located within the United States. • While this job description outlines the core expectations of the role, it’s not a full list of everything you’ll do at Digible. We believe in leaning in and hitting your key goals, sharing insights, and finding new ways to elevate performance, process, and client success.
Responsibilities
• Lead, coach and develop a team of 6-8 account managers and coordinators focused on delivering high-quality client service • Coach and mentor team members, fostering a culture of collaboration, accountability and continuous improvement • Foster a culture of accountability, collaboration, and professional growth through ongoing feedback, mentorship, and 1:1s • Oversee team operations and manage to key performance metrics • Partner cross-departmentally with internal teams to align account strategies and deliver performance excellence • Lead quarterly department initiatives that advance operational efficiency, client outcomes, or service innovation. • Work selflessly with other departments to provide the best client experiences • Develop and implement scalable workflows and playbooks to enhance efficiency and ensure a consistent client experience across the department. • How success will be measured: • Team efficiency & scalability (accts/fte & rev/fte) • Team happiness scores, performance, and collaboration • Client revenue growth & retention rate • Process adoption and operational improvements • Cross-departmental collaboration and goal achievement • While this job description outlines the core expectations of the role, it’s not a full list of everything you’ll do at Digible. We believe in leaning in — hitting your key goals, sharing insights, and finding new ways to elevate performance, process, and client success.
Benefits
• Salary Range: $85,000 - $105,000 • 4-Day Work Week (32 Hour Work Week) • Profit Sharing Bonus • We offer 3 weeks of PTO as well as Sick leave, and Bereavement • We offer 11 paid holidays • 75% employer paid health benefits (Medical, Dental, and Vision) • We offer $75/ month reimbursement for Physical Wellness • We offer $75/ month reimbursement for Mental Wellness • $1000/year travel fund for employees who have been with Digible 3+ years • Dog-Friendly Office • Paid Parental Leave • Monthly Social Events • Weekly Lunches and Snacks for in-office employees • HEADS UP! We believe in transparency throughout our hiring process. To help us ensure a great fit, we'll ask you to share a few professional references during the hiring process who can speak to your experience and skills. We’ll also ask how you think your references will respond to our questions about your experience and skills, and then we'll close the loop by following up directly with your references to confirm the details. It’s all part of our commitment to open, honest communication and our core values: Focus, Authenticity, Humility, Curiosity, and Happiness.
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