Motive - Senior Implementation Consultant
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Requirements
• Customer‑obsessed implementer. You’ve led customer‑facing implementation or deployment projects and are comfortable being the accountable owner from kickoff to go‑live. • Customer‑obsessed implementer. • Project manager at heart. You can manage multiple concurrent projects, keep stakeholders aligned, and are disciplined with timelines, follow‑ups, and documentation. • Project manager at heart. • Technically curious, not necessarily an engineer. You’re comfortable learning how a modern SaaS + hardware platform works and can confidently configure systems, validate data, and triage issues before escalating. • Technically curious, not necessarily an engineer. • Change‑management mindset. You understand that success is not just about turning features on, but helping people and organisations adopt new ways of working. • Change‑management mindset. • Clear and confident communicator. You can explain complex topics in simple terms, facilitate workshops, and build trust with both frontline users and senior leaders. • Clear and confident communicator. • Builder for a new market. You’re excited by ambiguity, willing to roll up your sleeves, and motivated to help shape how Motive implements across the UK and, over time, the EU. • Builder for a new market. • 4+ years’ experience in implementation, professional services, consulting, customer success, or project management for B2B technology (SaaS, hardware, or similar). • implementation, professional services, consulting, customer success, or project management • Demonstrated success running end‑to‑end customer projects, ideally across multiple stakeholders and sites. • Strong organisational skills with experience using project tools (e.g. Google Workspace, project trackers, CRMs such as Salesforce). • Excellent written and verbal communication skills in English. • Ability to travel across the UK to customer sites (depot/yard visits, workshops, go‑live support) as needed at least 40% of the time and potentially into the EU as we expand. • Preferred • Experience in fleet, telematics, logistics, transportation, construction, or other physical operations environments. • fleet, telematics, logistics, transportation, construction, or other physical operations • Familiarity with implementing systems that include both hardware and cloud software (e.g. IoT, telematics, safety cameras, vehicle gateways). • hardware and cloud software • Exposure to UK/EU data privacy and compliance considerations (e.g. GDPR) in a customer context. • Experience working with customers across multiple European markets and/or languages. German/Dutch professional fluency is an added bonus.
Responsibilities
• Own the implementation lifecycle • Lead new‑customer onboarding from sales handoff through go‑live and formal handover to Customer Success/Account Management. • Run structured kickoff sessions: align stakeholders, confirm “why Motive”, define scope, timelines, and measures of success. • kickoff sessions • Build and maintain detailed project plans covering installations, platform configuration, safety/coaching setup, training, and integrations. • installations, platform configuration, safety/coaching setup, training, and integrations • Track progress against milestones and proactively manage risks, dependencies, and blockers across fleets of varying sizes and complexity. • Track and report implementation KPIs (milestone completion, activation, user engagement, CSAT) and maintain clear project artefacts for handoff to post‑implementation teams. • Drive technical setup & deployment • Configure Motive’s platform to align with customer requirements (groups, roles & permissions, alerts, safety settings, workflows, reports, integrations, etc.). • Partner closely with Field Engineering / Installations to ensure hardware is deployed correctly across diverse vehicle types (HGVs, LCVs, mixed fleets) and job sites. • Field Engineering / Installations • Coordinate data preparation and imports (drivers, vehicles, assets, hierarchies) to ensure a clean, scalable foundation. • Support basic troubleshooting and triage during rollout, escalating to technical specialists where needed while maintaining a single, clear customer contact. • Lead customer change management & adoption • Work with Safety, Operations, IT, HR, and Finance stakeholders to design communication, training, and rollout plans that drive buy‑in from leadership, managers, and drivers. • communication, training, and rollout plans • Collaborate with Education Consultants and Customer Success to ensure the right training is delivered to the right audiences at the right time. • Monitor adoption and early outcomes (installs completed, active devices, usage, early safety indicators, CSAT) and recommend adjustments to keep the programme on track. • Collaborate & improve how we implement in the UK/EU • Partner with Sales and Solutions Engineering during late‑stage deals to validate implementation assumptions and set realistic timelines. • Provide structured feedback into Product, Operations, and Field/Installation teams on UK/EU‑specific needs (hardware, workflows, regulatory nuances). • Help refine and localise playbooks, templates, trackers, and customer‑facing documentation for the UK & EU market. • playbooks, templates, trackers, and customer‑facing documentation • Contribute to internal enablement by sharing lessons learned, patterns, and best practices across the Implementation organisation.
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