HealthJoy - Customer Success Manager

• Benefits experience required. Experience working directly as an HR team member and/or as a benefit consultant is a great background for this role! • Minimum 4-5 years of customer-facing account leadership or related experience demonstrating a high degree of skill in serving as a trusted advisor. • Strategic and results-oriented approach to partnering with customers at all levels of an organization (individual contributor through C-Suite) to achieve desired outcomes. • Demonstrated success managing customer retention and account growth within a book of business, or related experience negotiating contracts that would demonstrate proficiency managing commercial negotiations with limited oversight. • Commercial Acumen: Proven ability to navigate a sales process, including overcoming objections, managing procurement/legal hurdles, and a "hunter" mindset for identifying expansion opportunities within a "farmer" role. • Highly collaborative and influential with your teammates and business partners across the organization to drive results and innovation. • Exceptional executive presence and ability to present complex or detailed information in a digestible and actionable manner. • Willingness to travel approximately 15-20% to support client book of business, as well as at a minimum quarterly to Chicago headquarters for internal team meetings as needed. We encourage local team members to come into the office on Wednesdays for shared work and collaboration time.