Reddit - Program Manager, Vendor Operations
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Requirements
• 5+ years of experience in an operations role, preferably in advertising, tech, social media, or a similarly fast-paced environment. • Experience managing vendor operations teams that support ad review, sales or support functions • Process-oriented, with experience in standardizing and optimizing internal processes • Strong communication and negotiation skills, especially with senior stakeholders • Comfortable operating in a fast-paced and evolving work environment • Able to manage time efficiently and navigate ambiguity • Action-oriented and able to break down complex strategies into an actionable plan • Strong analytical and problem-solving skills
Responsibilities
• Oversee day-to-day vendor operations: Monitor KPIs, SLAs, quality metrics, and agent output to help ensure ad review work is executed consistently and efficiently. • Oversee day-to-day vendor operations: • Manage vendor relationships: Serve as a primary point of contact for vendor partners, build strong working relationships, conduct regular business reviews, and address operational or performance issues as they arise. • Manage vendor relationships: • Own sales escalations: • Strengthen escalation and quality controls: Support clear escalation paths and quality control processes for ad review, and help ensure teams are working against well-defined standards. • Strengthen escalation and quality controls: • Translate policy into execution: Turn policy guidelines into clear enforcement checks, training, and workflow documentation for the Ad Review team. • Translate policy into execution: • Improve operational workflows: Refine and optimize vendor workflows so process steps are clearly documented and teams have the guidance they need to execute well. • Improve operational workflows: • Drive efficiency at scale: Identify and implement practical improvements that increase efficiency, quality, and scale within vendor-supported ad review operations. • Drive efficiency at scale: • Serve as a workflow subject matter expert: Support cross-functional teams by communicating partner needs and helping inform process, product, or tooling improvements. • Serve as a workflow subject matter expert: • Partner cross-functionally: Meet regularly with Sales Managers and key cross-functional partners, including Ads Policy, Ads Product & Engineering, and Safety, to ensure the program is meeting current business needs and to gather and action feedback. • Partner cross-functionally: • Surface actionable insights: Share clear insights with leaders on trends, patterns, and areas for improvement across the ad review operation. • Surface actionable insights:
Benefits
• Group Personal Pension Scheme with Employer match • Private Medical and Dental Scheme • Income Replacement Programs • Family Planning Support • Gender-Affirming Care • Mental Health & Coaching Benefits • Bike to Work scheme • Flexible Vacation & Reddit Global Days Off • In select roles and locations, the interviews will be recorded, transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out of recording, transcription and summarization prior to any scheduled interviews. • During the interview, we will collect the following categories of personal information: Identifiers, Professional and Employment-Related Information, Sensory Information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role, as applicable. We will not sell your personal information or disclose it to any third party for their marketing purposes. We will delete any recording of your interview promptly after making a hiring decision. For more information about how we will handle your personal information, including our retention of it, please refer to our Candidate Privacy Policy for Potential Employees and Contractors.
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