houzz - Implementation Specialist
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Responsibilities
• Collaborate closely with Custom Pros post-sale and prior to onboarding to assess data migration needs and set expectations • Host customer-facing calls when necessary to gather requirements, clarify data formats, and ensure a smooth transition into Houzz Pro • Clean, format, and manipulate data to ensure accuracy, consistency, and compatibility with Houzz Pro’s system requirements • Work cross-functionally with onboarding, sales, and product teams to troubleshoot issues and optimize the customer experience • Serve as the point of contact for data migration questions, providing responsive, friendly, and professional customer support • Maintain detailed documentation of migration processes and progress for internal tracking and customer communication • Operate with a high level of independence, managing multiple projects simultaneously while maintaining quality and timeliness • Communicate effectively with accounts via phone and Salesforce • ## At a Minimum, We’d Like You to Have • Base understanding in Excel/Google Sheets for importing and organizing project data • Analytical thinker who looks for (and finds) answers in the data to drive improvement in performance • You have exceptional interpersonal skills • You have patience and enthusiasm for explaining complex concepts to a diverse audience • Goal-oriented self-starter with multiple examples of success • Exceptional written and oral communication skills • ## Ideally, You’ll Also Have • Experience with construction management software solutions • High achievement in previous role • Data Driven Certifications
Benefits
• This role has a base pay rate of $27.88 per hour. We also offer competitive benefits that support you and your family as part of your total rewards package at Houzz. • Paid Time Off (PTO) • Home internet stipend • Maternity/paternity leave program • Employee Assistance Program (EAP) • Professional Development Reimbursement Program • 401(k) retirement savings plans (Pre-Tax and Roth) • Flexible Spending Accounts (FSA) - Medical & Dependent Care • Health Savings Account (HSA) with company contribution • Healthy at Houzz program • Houzz is an Equal Employment Opportunity employer. When applying for a role at Houzz, we guarantee your application will be considered regardless of your sex; race; color; gender; national origin; height or weight; ancestry; physical or mental disability; medical condition; genetic information; marital status; registered domestic partner status; age; sexual orientation; military and veteran status; or any other basis protected by federal, state or local law or ordinance or regulation. • We embrace and celebrate the value that diversity brings to an organization. Diverse backgrounds and different points of view help Houzz provide the best experience for our community. Houzz is committed to fostering an inclusive environment through projects and initiatives, such as employee resource groups, that support Houzzers’ efforts to be themselves and share their lives at work. • If you would like assistance or an accommodation due to a disability, please email us at [email protected]. This information will be treated as confidential and used only for determining an appropriate accommodation for the interview process.
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