RainFocus - Associate Technical Delivery Engineer

• Assist in maintaining a comprehensive Services Event quality assurance strategy that aligns with the organization's goals and objectives. • Uphold quality assurance standards, processes, and methodologies. • Collaborate on a team of quality assurance engineers and analysts. • Foster a culture of continuous improvement and learning within the team. • Execute and maintain quality assurance processes, including test planning, test case design, test execution, and defect tracking. • Assist in managing the end-to-end mobile app submission process, including testing, certificates, and submission to the Apple App Store and Google Play Store. • Uphold quality assurance processes consistently across all projects. • Collaborate with project managers, developers, and business analysts to create detailed test plans that address project requirements and objectives. • Execute test plans and test cases to identify defects and ensure event implementation meets quality standards. • Identify opportunities for test automation. • Input on defect tracking and reporting processes to capture, prioritize, and manage software defects. • Work with development teams to facilitate defect resolution and retesting. • Assist in identifying trends, risk assessment, and make data-driven decisions to improve event quality. • Promote a culture of continuous improvement within the quality assurance team. • Assist in identifying areas for process enhancement and implementing best practices to optimize quality assurance processes. • Maintain comprehensive documentation of test plans, test cases, test results, and quality assurance processes. • Ensure that documentation is accessible to team members and stakeholders. • Actively participate in training and professional development to master RainFocus platform standards and mobile submission requirements. • Assist in evaluating and selecting testing tools and software to support the quality assurance process. • Ensure that event quality assurance practices comply with industry standards and regulatory requirements. • This is an entry-level role; internships or project work in tech are a plus. • High level of comfort with technology and a strong desire to learn the intricacies of mobile app ecosystems (Apple App Store / Google Play Store). • Meticulous attention to detail. Proven ability to follow complex, step-by-step technical processes and checklists without error. • Ability to learn and execute established quality assurance methodologies and testing protocols. • Strong logical reasoning and problem-solving skills to identify when a technical output doesn’t match the intended requirement. • Strong written and verbal communication skills for documenting test results and coordinating with the delivery team. • A "hunger" to grow into a technical expert; someone who takes initiative to troubleshoot and research solutions when they encounter a roadblock. • Excellent communication and collaboration skills for working with cross-functional teams.