Vonage - Technical Manager, Professional Services UK

• Experience: 3+ years of leadership in a technical implementation, CCaaS, or SaaS consulting environment. • Domain Expertise: Expert-level understanding of CCaaS/UCaaS ecosystems and their technical relationship with CRM platforms. • Domain Expertise: • Technical Proficiency: Understanding of APIs (REST/SOAP), webhooks, and how they facilitate real-time data exchange between communication platforms and CRMs. • Technical Proficiency: • Problem Solving: Proven ability to troubleshoot network latency, browser-based CTI issues, logic and permissions impacting service delivery. • Problem Solving: • Education: Bachelor’s degree in CS, IT, or equivalent experience. Salesforce Certified Administrator or ServiceNow Certified Admin certifications are highly preferred. • Education: • There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you. • There’s no perfect candidate. • To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice.