forma - IT Administrator (Contractor)
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Requirements
• 2+ years of IT and troubleshooting experience • Experience with MacOS Administration, SaaS Administration, and Identity & Access Management (SSO, SCIM provisioning, MFA policies, user lifecycle). • Experience with customer focused communication and problem solving • Adept at documentation & process adherence • Excellent time management & prioritization skill • Comfort with scripting/automation (Bash, Python, or similar) and exposure to compliance frameworks (SOC 2, ISO 27001, HIPAA).
Responsibilities
• Resolve Tier 1 and Tier 2 support requests efficiently, maintaining employee productivity through timely, customer-focused technical support. • Execute onboarding, offboarding, and access management in Okta: provision, modify, and deprovision SSO/SCIM access following least-privilege practices. • Administer the Mac fleet in Kandji, managing enrollment, configuration profiles, patching, and device compliance against security baselines. • Triage Okta authentication and MFA issues, including factor resets and account recovery within established verification procedures. • Maintain IT asset inventory and lifecycle (procurement, tracking, secure wipe, and retirement) with audit-ready records. • Adhere to security and compliance processes, and support audit evidence collection for SOC 2, ISO 27001, and HIPAA (onboarding/offboarding tickets, access logs, asset records). • Escalate complex issues appropriately while maintaining thorough documentation, runbooks, and self-service knowledge base articles.
Benefits
• Remote-first working environment • Work computer • At Forma, we value diversity, and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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