telus-digital - Sr Service Delivery Project Manager -Senior Manager – Systems Engineering
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Requirements
• Enterprise application development and integration across legacy and modern platforms. • Middleware, ETL, and API-based system integration. • Cloud platforms (AWS, GCP) and DevOps practices to guide modernization, integration, and deployment solutions. • Automation and workflow orchestration to improve reliability, efficiency, and predictability. • Familiarity with AI-driven tools supporting the software development lifecycle (e.g., code generation, automated testing, deployment automation, and delivery analytics). • AI/ML-enabled automation for enterprise systems delivery (preferred). • Awareness of managed services operations, including SLA adherence, monitoring, incident/problem/change management, and operational KPIs. • High-level cybersecurity awareness in system design and integration. • 10–15 years of experience in technology consulting, systems engineering, or IT services delivery, preferably with client-facing consulting experience. • Proven track record in delivery oversight, client advisory, and operational excellence. • Experience leading distributed teams or multiple account delivery programs. • Strong client-facing skills with the ability to engage confidently with executive stakeholders. • Understanding of cloud, automation, AI/ML, and platform engineering trends. • Bachelor’s degree in Engineering, Computer Science, or related field; MBA or advanced degree is a plus.
Responsibilities
• CLIENT ADVISORY & ENGAGEMENT • Lead client discovery sessions, workshops, and solution co-creation in Systems Engineering & Support Services, enabling account growth and solution expansion. • Build trusted relationships with account stakeholders, influencing roadmap and prioritization. • Partner with Sales/BD teams to identify opportunities, support proposals, and position TELUS Digital as a strategic partner. • Translate technical delivery plans into tangible business impact for clients. • DELIVERY LEADERSHIP • Manage delivery of modernization, integration, and managed services initiatives across North America in collaboration with global teams, ensuring quality, SLA adherence, and client satisfaction. • Track delivery KPIs, milestones, risks, and dependencies to ensure predictable outcomes. • Ensure consistent application of delivery best practices across projects. • Identify opportunities to leverage AI, ML, and automation tools to improve delivery efficiency and client outcomes. • COMMERCIAL & PRACTICE ENABLEMENT • Lead commercial pursuits, solutioning workshops, and account expansion initiatives. • Provide insights into client opportunities, solution design, and managed services adoption. • Contribute to practice evolution through feedback, case studies, lessons learned, and cross-collaboration with other TELUS Digital offerings. • TEAM LEADERSHIP & COACHING • Mentor delivery managers, architects, and engineers across multiple accounts. • Promote a consulting mindset in client engagements: proactive recommendations, business-value focus, and structured problem-solving. • Support skill development, knowledge sharing, and career growth across North American delivery teams.
Benefits
• CA$118K – CA$148K • Offers Bonus • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • Please enter your full legal name • Where are you currently located? • or drag and drop here • Prefer not to say • Not represented here • Prefer not to say • Black/African descent • Hispanic/Latino/Latinx (ex. Identify as Hispanic or Latino with ties in Latin America, and can be of any race) • Indigenous (ex. Aboriginal Australian, Alaska Native, First Nations, Native American, Native Hawaiian, Samoan) • Middle Eastern/North African • White/European descent • Prefer not to say • No, I don't have a disability • Yes, I have a disability • Prefer not to say • I acknowledge that I have reviewed and agree to TELUS Digital's Recruiting Privacy Policy regarding the processing of my personal data for recruitment purposes. • Note: The consent period lasts for 2 years • Recruiting Privacy Policy
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