chambercardio - Nurse Manager: Case Management

• Build the Function • Stand up RN case management workflows across core programs (e.g., transitions of care, longitudinal care management) • Personally manage a panel of patients to set the clinical and operational standard • Identify early gaps in care delivery, staffing, and workflows and solve them in real time • Manage and Scale the Team • Provide day-to-day oversight of a team of CHWs from day one, including performance management and escalations. Grow into leading FTE care staff as the team expands, including RNs and Care Managers • Hire, onboard, and develop Care Managers and RNs as the team grows • Provide input on role design and capacity needs as the team expands • Adapt quickly as team composition, workflows, and program priorities shift; This is a build environment, not a steady-state one • Build training and onboarding programs that ensure consistency and quality • Drive Performance • Monitor team and patient-level performance against defined metrics (e.g., engagement, LOS, readmissions, care progression) • Partner with Program Operations on performance reporting and continuous improvement; surface clinical insights and team-level trends that inform decisions • Use data to drive continuous improvement across teams • Clinical Oversight & Escalation • Serve as an escalation point for complex clinical and operational cases • Model strong clinical judgment and reinforce best practices across the team • Quality, Compliance & Systems Building • Embed NCQA-compliant workflows and documentation into daily operations • Partner with Program Operations to provide clinical input on workflow design, documentation standards, and AI-enabled care processes • Partner cross-functionally to integrate workflows with product, data, and payer requirements • What Success Looks Like • CHW team has a clear daily operating rhythm with defined expectations and a reliable escalation path from day one • Actively managing a patient panel and operating as a consistent clinical presence the team can lean on • Consistently models adaptability and brings the team along through change without losing clinical or operational momentum • Workflows and documentation practices reflect clinical input you've provided in partnership with Program Operations • As the function grows, care staff under your management are performing consistently and patients are progressing through care pathways • Long-term: a high-performing RN team with strong clinical outcomes and accountability structures you helped shape