BVNK - Director of Account Management - PSP & Fintech
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Responsibilities
• Act as a trusted advisor to clients, ensuring their success with our products and services. • Develop and execute account growth strategies, identifying opportunities for upselling and cross-selling. • Maintain and strengthen customer relationships, leading contract renewals and negotiations to maximise lifetime value. • Deepen existing partnerships by delivering tailored value propositions that increase share of wallet. • Collaborate with internal teams (Sales, Product, Support) to enhance customer satisfaction and retention. • Lead, coach, and develop a team of Account Managers, setting clear expectations around performance, accountability, and partner outcomes. • Support hiring, onboarding, and ramping of new team members as the Account Management organization scales. • Foster a collaborative, high-performance, and inclusive team culture • Proactively identify and resolve customer challenges, ensuring swift issue resolution. • Analyse account performance data to provide strategic insights and drive informed decision-making. • Stay ahead of industry trends, competitor activity, and regulatory changes, sharing insights with the broader business. • Drive adoption of AI and automation tools to improve client experience and operational workflows. • What we need from you: • Proven experience in account management, customer success, or a similar role within Payments or FinTech. • Demonstrated ability to lead, coach, and develop high-performing teams. • Deep understanding of crypto, blockchain, stablecoins, or digital assets. • Strong track record of managing and growing enterprise-level accounts. • Exceptional relationship management, negotiation, and communication skills. • Strategic mindset with a history of driving revenue growth within existing accounts. • Strong analytical skills to assess performance and identify areas for improvement. • Proven track record of improving processes and efficiencies through AI and automation. • Ability to work cross-functionally and manage multiple priorities in a fast-paced environment. • What you can expect from us: • Fair and competitive salary at every stage of your growth
Benefits
• Meaningful ownership in the business through our employee option scheme • Meaningful ownership • Flexible working hours, with hybrid working at its heart • Flexible working • A culture built on passionate, growth-minded people • culture • A flexible approach to holiday • flexible approach to holiday • Opportunities to travel to our offices around the world • offices around the world • An open and creative environment where you can help us define the future of BVNK, its culture, and its opportunity sets • open and creative environment • At BVNK, we are focused on building a diverse and inclusive team. While you may not meet all of our requirements, we’d encourage you to apply if you meet the majority of our expectations. You may be a great fit for this role or another role in our team.
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