Cloudflare - Manager, Solutions Engineering (iGaming & Web3)
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Requirements
• The Manager, Solution Engineering role requires you to have the ability to effectively manage and grow your team, as well as possess the technical prowess expected of a Solutions Engineer. Your capabilities may include a mix of the following: • Demonstrable experience in leading the team with technical expertise and drive the team to adapt and to evolve with new technologies • Demonstrable experience in coaching, leadership skills and team management • Demonstrable experience in understanding and solving escalations, team issues or other management related scenarios • Demonstrable experience in leading the team to achieve and deliver results such as PoC close win rate target and sales quota achievement target • Minimum 5 years experience, as a Manager, in a pre-sales team and a good appreciation of the RiG market • Inter-Team Goals • Inter-Team Goals • Cultivate cross SE team/office coordination, keep us all connected as one team • Facilitate knowledge transfer between SE teams: • Ensure the team learns from the great ideas of single team members • Ensure mistakes are not repeated within the team • Develop strong relationships outside of SE organization to aid in escalation of issues (product/support/engineering/special projects/marketing/legal/etc) • Maintain strong communications with Account Executives and Customer Success leads • Intra-Team Goals • Intra-Team Goals • Keep the pulse of the team: who is happy, productive, performing. Know each member’s strengths and how they would each like to develop • Exemplify and cultivate positive culture traits • Provide support and confidence to team members • Cultivate a very open communication environment. Criticism is welcome and appreciated • Maintain culture of independence amongst team members while offering advice to team members on how to improve
Responsibilities
• Workload Management • Conduct 1:1’s with team members • Act as point of escalation for team issues, escalate issues that can’t be solved in the team • Recruit, interview, and onboarding new team members • Report on individual SE strengths and weaknesses • Maintaining and managing relationships with key customers in the territory • What Makes Cloudflare Special? • We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. • Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. • Project Galileo • Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. • Athenian Project • 1.1.1.1 • Sound like something you’d like to be a part of? We’d love to hear from you! • This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
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