atob - Tier 2 Customer Support
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Requirements
• Proven experience 2-4 years in a support or account management role. Big+ for financial, transportation/3PL, fleet fuel card, telematics/ELD or factoring experience. You understand the transportation world and dynamics between shippers, brokers, carriers and drivers. Further, you wish to make the lives’ our our professional fleets and professional drivers easier. • Superior phone work as well as written and verbal communication skills • High level sense of prioritization • Zendesk ops experience (reporting, dashboards, triggers, etc) a plus • Bilingual (Russian, French) a plus • Highly adaptable, coachable, proactive, happy and driven. • Location: Remote - United States and Canada • Preferred Hours - Between 7am and 6pm during Pacific or Mountain Time (negotiable)
Responsibilities
• Daily queue management in Zendesk along with escalations in Slack • We need phone warriors who can identify cases that will end up as multiple emails but can could be resolved with a single outbound call • No silos here, strong communication needed to work across departments for resolutions and to develop best practices • Openness to team building, so as to strengthen connections intra-deparmentally • Separation of home life and work life by maintaining a space free from distraction during business hours • Writing skills to help generate SOPs and Macros as we work to build out our playbooks • Team work makes the dream work; strong communication skills to share your knowledge, skills and best practices with the team • Future mindedness; help identify areas where we can future-proof • Keen sense of retention and customer advocacy
Benefits
• $60K – $70K • Offers Equity • Offers Bonus • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • or drag and drop here
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