SmithRx - Partner Relationship Manager

• Be accountable for Partner satisfaction and relationship • Build trusting relationships with Partners’ operational leadership • Maintain a comprehensive understanding of business and technical challenges faced by customers • Identify product gaps by conducting business impact assessments and managing partner expectations • Assess and prioritize issues that may lead to client attrition risk and ensure a strong mitigation plan is in place • Coordinate additional customization, product development requests, or new product education with partners • Troubleshoot and coordinate resolution of partner issues • Leverage SmithRx resources with knowledge of our products to provide relevant adoption, best practices and technical recommendations on solutions and enhancements configured to meet customers’ business needs • Have the ability to be a change agent and drive an initiative from concept to fruition.  A strong focus on governance, driving adoption and recommending standardization where appropriate • This individual will meet or speak with the Partner on a frequent cadence with the expectation of continually moving the relationship forward while uncovering new opportunities. • Ability to work with internal and external cross-functional teams to drive projects to completion • 5+ years of working knowledge of healthcare benefits, pharmacy benefits, or commercial health insurance • 3+ years of experience in a client-facing role, preferably in Customer Success or Account Management • 3+ years of working experience with technical data file exchange (EDI or ETL) • Bachelor’s and Advanced Degree in a related field strongly preferred. • An obsession with customer experience and customer satisfaction • A passion for solving difficult problems together in collaboration with the broader team • Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue • Experience in relationship management ensuring expectations and deliverables are documented and met, key stakeholders are informed, and client satisfaction is achieved • Ability to work independently as well as part of an extended, cross-functional team • Self-driven, results-oriented work ethic with a positive outlook • Ability to take initiative with little to no direction • Must be able to manage multiple objectives at one-time • Be transparent and honest in a positive, professional and polite manner • Conflict resolution skills • Empathic communicator with a consultative approach, able to see things from other person's point of view • What SmithRx Offers You: • Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance • Flexible Spending Benefits • 401(k) Retirement Savings Program • Short-term and long-term disability • Discretionary Paid Time Off • 12 Paid Holidays • Wellness Benefits • Commuter Benefits • Paid Parental Leave benefits • Employee Assistance Program (EAP) • Well-stocked kitchen in office locations • Professional development and training opportunities