Wheely - Customer Service Agent, French Speakers
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Requirements
• Passion for exceptional customer service • Experience in a customer-facing role in the luxury service industry • Excellent interpersonal and communication skills • The ability to thrive in a fast-paced high volume contact center • Fluency in both spoken and written English & French • Flexibility, to be able to do shift work including nights and weekends, in the office • Technically proficient • Experience in a call centre
Responsibilities
• Be responsible for ensuring the highest levels of customer service is delivered to our customers across multiple communication channels including calls, live chat and emails • Protect our customer's time by adhering to operational SLAs • Provide exceptional customer service by adhering to our rigorous luxury communication standards • Maintain customer satisfaction targets • Investigate and resolve customer and chauffeur issues quickly and efficiently • Understand, prioritise and escalate our customer's feedback to senior management and relevant teams • Contribute and make a meaningful impact on our customers' experiences with our service and help us continue to grow as a company
Benefits
• Office-based role in Dubai Internet City, which include nights and weekends in a 24/7 contact centre • Competitive salary of AED 9,000 per month and quarterly KPI-based bonus • Private medical insurance • Best-in-class equipment • Monthly credit towards Wheely journeys • Professional development stipend • All of your personal information will be collected stored and processed in accordance with Wheely’s Candidate Privacy Notice
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